CSA for International Voice Process

Position for pure Night Shift.
Apply who interested for fix Night Shift Job.

Roles & Responsibilities:
· Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.· Respond to the needs of customers and provide excellent customer service· Complete call logs and reports handover jobs if needed.· Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured· Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA· Obtaining authorization as appropriate for works exceeding set guidelines· Using email to inform and receive instruction· Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors· Monitoring overdue orders through to completion· Ensuring set performance targets and KPI’s are met· Managing and resolve customer complaints· To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy· Any other reasonable duties which may be requested

Candidate Should have minimum 2 Years exp. with International Voice process - Inbound calls.

Excellent English verbal & written communication skills (Call & Email).

International Inbound & Outbound call experience.

Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹540,000.00 per year

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Schedule:

• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Expected Start Date: 25/07/2025