Position for pure Night Shift. Apply who interested for fix Night Shift Job. Roles & Responsibilities: · Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured. · Respond to the needs of customers and provide excellent customer service · Complete call logs and reports handover jobs if needed. · Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured · Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA · Obtaining authorization as appropriate for works exceeding set guidelines · Using email to inform and receive instruction · Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors · Monitoring overdue orders through to completion · Ensuring set performance targets and KPI’s are met · Managing and resolve customer complaints · To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy · Any other reasonable duties which may be requested Candidate Should have minimum 2 Years exp. with International Voice process - Inbound calls. Excellent English verbal & written communication skills (Call & Email). International Inbound & Outbound call experience. Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹540,000.00 per year Benefits: Health insurance Internet reimbursement Leave encashment Provident Fund Schedule: Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Shift allowance Language: English (Preferred) Hindi (Preferred) Work Location: In person Expected Start Date: 25/07/2025
Please check the below job description. Designation: Customer Support Associate – UK Voice Process Working: 5 Days a week (Rotational week Offs) Shift: Day / Night Shift – UK Shift Time: It will change as per Day Light Saving Type of Process: UK Voice Process Inbound Process: Non-Sales Profile Role & responsibilities: 1. Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured 2. Respond to the needs of customers and provide excellent customer service. 3. Complete call logs and reports handover jobs if needed. 4. Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site. 5. Obtaining authorization as appropriate for works exceeding set guidelines 6. Using email to inform and receive instruction. 7. Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors. 8. Monitoring overdue orders through to completion. 9. Ensuring set performance targets and KPI’s are met. 10. Managing and resolve customer complaints. 11. To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy 12. Any other reasonable duties which may be requested. Candidate Should have minimum 2 Years exp. with International Voice process (Outbound / Inbound) calls. Excellent English verbal & written communication skills. International Inbound & Outbound call experience. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹540,000.00 per year Benefits: Health insurance Internet reimbursement Provident Fund Language: English (Required) Location: Satellite, Ahmedabad, Gujarat (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person Expected Start Date: 18/08/2025
Please check the below job description. Designation: Customer Support Associate – UK Voice Process Working: 5 Days a week (Rotational week Offs) Shift: Day / Night Shift – UK Shift Time: It will change as per Day Light Saving Type of Process: UK Voice Process Inbound Process: Non-Sales Profile Role & responsibilities: 1. Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured 2. Respond to the needs of customers and provide excellent customer service. 3. Complete call logs and reports handover jobs if needed. 4. Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site. 5. Obtaining authorization as appropriate for works exceeding set guidelines 6. Using email to inform and receive instruction. 7. Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors. 8. Monitoring overdue orders through to completion. 9. Ensuring set performance targets and KPI’s are met. 10. Managing and resolve customer complaints. 11. To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company’s Health and Safety Policy 12. Any other reasonable duties which may be requested. Candidate Should have minimum 2 Years exp. with International Voice process (Outbound / Inbound) calls. Excellent English verbal & written communication skills. International Inbound & Outbound call experience. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹540,000.00 per year Benefits: Health insurance Internet reimbursement Provident Fund Language: English (Required) Location: Satellite, Ahmedabad, Gujarat (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person Expected Start Date: 18/08/2025