1 - 3 years

2 - 3 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The CRO plays a key role in ensuring an exceptional client experience at Hair O Craft. This role involves handling patient inquiries, scheduling appointments, managing client relationships, and supporting clinic operations. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to multitask efficiently.

  • Follow up with clients regarding treatment progress, feedback, and future appointments.
  • Handle client complaints with professionalism and escalate issues when necessary.
  • Promote customer loyalty by maintaining strong relationships with existing clients.
  • Upsell and cross-sell relevant services and treatments based on client needs.

Key Skills & Qualifications:

  • Bachelor’s degree or relevant diploma in Hospitality, Customer Service, or Healthcare.
  • 1-3 years of experience in a similar role (healthcare or wellness industry preferred).
  • Strong communication skills in English and regional languages.
  • Excellent customer service and problem-solving skills.
  • Proficiency in MS Office and CRM software.
  • Ability to handle multiple tasks and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

  • Day shift

Work Location: In person

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