CRO

Job Description – Customer Relationship Officer (CRO)

Location: Burger Farm Stores
Department: Front Office / Customer Service
Role Type: Full-Time

Position Summary

A Customer Relationship Officer (CRO) at Burger Farm is responsible for ensuring excellent customer service, smooth front-office operations, and delivering a delightful dining experience to every guest. The CRO acts as the face of the store and plays a key role in maintaining customer satisfaction and store standards.

Key Responsibilities

• Greet customers warmly and maintain a friendly & welcoming front-office environment.
• Assist customers in placing orders and guide them through the menu if required.
• Handle customer queries, feedback, and complaints professionally.
• Ensure customer orders are processed accurately and quickly.
• Maintain cleanliness and hygiene at the front counter and dining area.
• Coordinate with kitchen and service staff for smooth order flow.
• Manage billing, cash handling, and POS operations responsibly.
• Build strong customer relationships to enhance repeat footfall.
• Support promotional activities and upsell products when needed.
• Follow company standards, grooming guidelines, and customer service protocols.

Skills & Qualifications

• Graduate in Hotel Management / Hospitality Management preferred.
• Strong communication and interpersonal skills.
• Presentable personality with customer-handling confidence.
• Basic knowledge of billing, POS, and front-office operations.
• Ability to work in a fast-paced environment with a positive attitude.

Salary Package

2 to 3 LPA + performance growth opportunities.

Growth Path

CRO → Senior CRO → Shift Incharge → Assistant Store Manager → Store Manager → Area Manager

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person