Job Description – Customer Relationship Officer (CRO) Location: Burger Farm Stores Department: Front Office / Customer Service Role Type: Full-Time Position Summary A Customer Relationship Officer (CRO) at Burger Farm is responsible for ensuring excellent customer service, smooth front-office operations, and delivering a delightful dining experience to every guest. The CRO acts as the face of the store and plays a key role in maintaining customer satisfaction and store standards. Key Responsibilities Greet customers warmly and maintain a friendly & welcoming front-office environment. Assist customers in placing orders and guide them through the menu if required. Handle customer queries, feedback, and complaints professionally. Ensure customer orders are processed accurately and quickly. Maintain cleanliness and hygiene at the front counter and dining area. Coordinate with kitchen and service staff for smooth order flow. Manage billing, cash handling, and POS operations responsibly. Build strong customer relationships to enhance repeat footfall. Support promotional activities and upsell products when needed. Follow company standards, grooming guidelines, and customer service protocols. Skills & Qualifications Graduate in Hotel Management / Hospitality Management preferred. Strong communication and interpersonal skills. Presentable personality with customer-handling confidence. Basic knowledge of billing, POS, and front-office operations. Ability to work in a fast-paced environment with a positive attitude. Salary Package 2 to 3 LPA + performance growth opportunities. Growth Path CRO → Senior CRO → Shift Incharge → Assistant Store Manager → Store Manager → Area Manager Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Work Location: In person
Job Description – Customer Relationship Officer (CRO) Location: Burger Farm Stores Department: Front Office / Customer Service Role Type: Full-Time Position Summary A Customer Relationship Officer (CRO) at Burger Farm is responsible for ensuring excellent customer service, smooth front-office operations, and delivering a delightful dining experience to every guest. The CRO acts as the face of the store and plays a key role in maintaining customer satisfaction and store standards. Key Responsibilities Greet customers warmly and maintain a friendly & welcoming front-office environment. Assist customers in placing orders and guide them through the menu if required. Handle customer queries, feedback, and complaints professionally. Ensure customer orders are processed accurately and quickly. Maintain cleanliness and hygiene at the front counter and dining area. Coordinate with kitchen and service staff for smooth order flow. Manage billing, cash handling, and POS operations responsibly. Build strong customer relationships to enhance repeat footfall. Support promotional activities and upsell products when needed. Follow company standards, grooming guidelines, and customer service protocols. Skills & Qualifications Graduate in Hotel Management / Hospitality Management preferred. Strong communication and interpersonal skills. Presentable personality with customer-handling confidence. Basic knowledge of billing, POS, and front-office operations. Ability to work in a fast-paced environment with a positive attitude. Salary Package 2 to 3 LPA + performance growth opportunities. Growth Path CRO → Senior CRO → Shift Incharge → Assistant Store Manager → Store Manager → Area Manager Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Work Location: In person