CRM Trainee

Job Title: CRM Trainee

Location: Mumbai
Experience: 0–1 Year (Freshers Welcome)
Employment Type: Full-Time | On-site

About the Role

We are seeking an enthusiastic CRM Trainee to join our growing Customer Relationship team in Mumbai. This entry-level role is ideal for candidates passionate about building strong client relationships and learning the fundamentals of CRM systems. You will play a key role in maintaining accurate customer data, supporting communication processes, and ensuring a smooth customer experience across all touchpoints.

Key Responsibilities

• Manage and regularly update customer records in the CRM database.
• Support sales and marketing teams in lead tracking and pipeline management.
• Communicate effectively with customers via calls, emails, and chat to resolve queries.
• Generate and maintain daily/weekly/monthly MIS reports and dashboards.
• Collaborate with cross-functional teams to address client concerns promptly.
• Analyze customer insights and suggest improvements for engagement and retention.
• Participate in CRM campaigns, feedback collection, and loyalty programs.

Skills & Qualifications

• Bachelor’s degree in Marketing, Commerce, Business Administration, or any related discipline.
• Excellent communication and coordination skills.
• Proficiency in MS Excel and comfort with managing data.
• High attention to detail and time management abilities.
• Eagerness to learn CRM platforms like Salesforce, Zoho, or HubSpot.
• Positive attitude with the ability to adapt and multitask in a fast-moving environment.

Preferred Skills

• Basic knowledge of customer service or CRM operations.
• Familiarity with lead generation or sales support processes.
• Prior internship or training experience in sales, customer service, or marketing is advantageous.

Why Work With Us

• Hands-on training with leading CRM tools and real-world client data.
• Guidance and mentorship from experienced professionals.
• A platform to build your career in CRM and customer engagement.
• Friendly, collaborative, and growth-oriented work culture.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person