CRM - Team Lead

Job Role: CRM - Team Lead

Experience: 2 years or above

Location: Saket, New Delhi

Key Responsibilities

• Monitor call quality and ensure process standards.
• Drive the team to achieve daily and monthly sales targets.
• Manage team manpower, attendance, and leave schedules.
• Allocate tasks and sales targets to team members.
• Provide feedback, track progress, and identify improvement areas.
• Conduct daily team briefings and training sessions.
• Motivate and mentor the sales team to enhance performance.
• Maintain sales reports and track competition performance/schemes.
• Conduct regular performance reviews.
• Coordinate with HR for staffing needs and with support teams for queries.

Requirements:

• Bachelor’s Degree in field (BBA/MBA preferred)
• 2 years’ experience in sales.
• Experience must include CRM/Tele-Sales/Inside Sales/Tele-caller/Counsellor
• Should be knowledge of financial products
• Good communication in hindi and english.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Application Question(s):

• Do you have experience in Tele sales/Inside sales/Tele caller/Counsellor?

Work Location: In person