CRM System Specialist

Role Overview: As a CRM System Specialist, your primary goal will be to support the development and continuous improvement of the global CRM platform. You will closely collaborate with the CRM Business Owner, Group IT, ERP, and Data Warehouse as a part of the newly established global CRM Competence Center situated in Poland. Key Responsibilities: - Perform daily and strategic administrative tasks in the CRM system, including data correction, changes of settings, testing, and error analysis. - Support the CRM system during subsequent implementation phases and daily operations within the designated areas. - Build relationships with other company departments involved in the CRM project. - Ensure the integration of CRM with ERP systems by collaborating with internal and external owners of business processes. - Provide second-level support through a system of complaints in related areas. - Coordinate administrative activities in the CRM system. - Establish a documentation technique to enhance the coherence of CRM data and optimize data flow. - Verify the accuracy of data entered into the system and participate in creating technical means and organizational culture to maintain data order. - Assist new and existing users in understanding new functionalities of the CRM system. - Manage security and authorization issues. - Analyze and resolve problems with the CRM system at the administrative and architecture level. - Perform advanced tasks in the CRM system, such as mass data operations, building queries and reports, and creating email templates. - Customize and adapt CRM system settings and content based on requirements. - Monitor data validity, data migration, and data integrity. - Support in establishing long-term strategic goals for data correctness and system settings. Qualification Required: - Previous experience in CRM implementation, preferably from a business perspective. - In-depth understanding of business processes in a manufacturing/manufacturing service company. - Ideally transitioning from the IT area to the business or possessing strong Customer Care experience with CRM. - Proficiency in written and verbal English. - Willingness for frequent business travel within EMEA. - Communicative and proactive personality. - Seeking a stable and long-term relationship with the employer. - Ambitious to position the employer as a leader in the market by applying state-of-the-art CRM philosophy, system, and processes. - Experience in successful end-to-end SugarCRM implementation, including integration with ERP and other business systems. - Demonstrated experience and responsibility in managing multiple overlapping projects. - Deep understanding of multi-channel data, including integrating third-party data. - Ability to articulate a clear customer-led vision. - Strong numeracy and literacy skills. - Detail-oriented with excellent organizational skills.,