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Mycityband
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CRM / Sales Quality Manager

CRM / Sales Quality Manager

2 - 7 years

|

5 - 6 Lacs

surat gujarat india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

customer concern resolution csi survey administration customer satisfaction analysis crm support people management soft skills training

Work Mode

On-site

Job Type

Full Time

Job Description

Address and close customer concerns promptly and effectively
Administer Customer Satisfaction Index (CSI) surveys within the dealership
Analyze customer satisfaction levels and monitor trends regularly
Work towards increasing customer retention, loyalty, and generating referrals
Assist in CRM activities to maintain strong customer relationships
Maintain accurate records of customer feedback and service interactions
Provide soft skills training to team members to enhance customer interactions

Desired Profile:

Strong people management and interpersonal skills
High level of empathy and patience in handling customer concerns
Calm and composed demeanor, with pleasing manners
Good analytical skills to interpret customer data and trends
Ability to resolve issues amicably and maintain positive customer relations
Charming personality with the ability to impart soft skills training effectively

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