CRM Real Estate

Key Responsibilities

1. Lead Management & Customer Engagement

• Manage incoming leads from online/offline channels (portals, campaigns, referrals, walk-ins).
• Ensure timely follow-ups and maintain high engagement through calls, emails, and messages.
• Qualify leads based on interest level, budget, and project relevance.
• Track prospect progress through the sales funnel and update CRM accordingly.

2. CRM System Management

• Maintain accurate, updated customer data in the CRM platform
• Create, update, and monitor workflows, dashboards, and reports.
• Identify data gaps and ensure data quality.
• Provide insights to sales and marketing teams based on CRM analytics.

3. Customer Experience & Relationship Building

• Act as the primary point of contact for pre-sales and post-sales customer communication.
• Coordinate site visits, meetings, and follow-up activities.
• Handle customer queries and ensure a smooth experience throughout the sales cycle.
• Support client onboarding and documentation during booking.

4. Reporting & Analytics

• Generate daily/weekly/monthly lead performance reports.
• Monitor conversion metrics, pipeline health, and lead aging.
• Provide feedback to marketing on lead quality and campaign performance.

5. Coordination & Collaboration

• Work closely with sales, marketing, and operations teams.
• Support marketing campaigns by segmenting customers and executing CRM outreach.
• Assist in events, launch campaigns, and customer engagement initiatives.

Required Skills

• Strong communication and interpersonal skills
• Good analytical and reporting abilities.
• Knowledge of real estate processes and customer lifecycle.
• Multitasking and time-management skills.

Job Type: Full-time

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person