CRM Manager Real Estate (Post-Sales & Client Experience)

Levonor

7 - 12 years

0 - 1 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

ability to build & optimize processes crm tools sops strong communication skills registrations attention to detail and relationship management excellent knowledge of agreements documentation customer handling skills slas

Work Mode

Work from Office

Job Type

Full Time

Job Description

strategic, process-driven CRM Manager

Key Responsibilities:

End-to-end management of the
customer journey
: Booking Agreement Registration Handover After-Sales.
Establish and implement
processes, SOPs, and service standards
for the CRM team.
Improve customer satisfaction through
timely communication, transparency, and issue resolution
.
Coordinate with
Sales, Technical, Legal, Finance
and external stakeholders for documentation & approvals.
Track and manage
Agreements, KYC, Registration, Payment Schedules, and Documentation Accuracy
.
Proactively handle customer concerns and ensure
quick resolution within defined TATs
.
Maintain and utilize
CRM software, MIS dashboards, and customer data accuracy
.
Drive
customer retention, referrals, and relationship enhancement
.
Conduct
handover planning
, customer walkthroughs, and closure of pending snags.
Monitor team performance through
KPIs, KRAs, service quality metrics
.

Key Skills Required:

Strong communication & customer-handling skills
Experience in real estate post-sales / CRM operations
Excellent knowledge of
Agreements, Registrations, Documentation
Ability to build & optimize
processes, SOPs, SLAs
CRM tools, MIS reporting & coordination skills
Problem solving & conflict resolution
Attention to detail and relationship management

Preferred Candidate Profile:

Graduate / MBA with
7 to 12 years of real-estate CRM experience
Must have handled
customers, documentation, and inter-department coordination
Experience in
setting up processes
, not just following them
High ownership mindset and ability to work cross-functionally

Why Join Us?

Opportunity to
build processes from scratch
Work directly with management
High visibility role with strong impact on customer experience

More Jobs at Levonor

CRM Manager Real Estate (Post-Sales & Client Experience)

hyderabad

7.0 - 12.0 yrs

INR 0 - 1 Lacs

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