Levonor

We are looking for a strategic, process-driven CRM Manager who can take complete ownership of the post-sales customer journey . The ideal candidate is someone who is not just a process follower but a process creator , capable of setting strong systems, closing gaps, and ensuring a seamless customer experience from booking to handover. Key Responsibilities: End-to-end management of the customer journey : Booking Agreement Registration Handover After-Sales. Establish and implement processes, SOPs, and service standards for the CRM team. Improve customer satisfaction through timely communication, transparency, and issue resolution . Coordinate with Sales, Technical, Legal, Finance and external stakeholders for documentation & approvals. Track and manage Agreements, KYC, Registration, Payment Schedules, and Documentation Accuracy . Proactively handle customer concerns and ensure quick resolution within defined TATs . Maintain and utilize CRM software, MIS dashboards, and customer data accuracy . Drive customer retention, referrals, and relationship enhancement . Conduct handover planning , customer walkthroughs, and closure of pending snags. Monitor team performance through KPIs, KRAs, service quality metrics . Key Skills Required: Strong communication & customer-handling skills Experience in real estate post-sales / CRM operations Excellent knowledge of Agreements, Registrations, Documentation Ability to build & optimize processes, SOPs, SLAs CRM tools, MIS reporting & coordination skills Problem solving & conflict resolution Attention to detail and relationship management Preferred Candidate Profile: Graduate / MBA with 7 to 12 years of real-estate CRM experience Must have handled customers, documentation, and inter-department coordination Experience in setting up processes , not just following them High ownership mindset and ability to work cross-functionally Why Join Us? Opportunity to build processes from scratch Work directly with management High visibility role with strong impact on customer experience