CRM Manager-Real estate

Need candidate who have experience in REAL ESTATE ONLY.*
AGE-30 years to 45 Years only
Desired Candidate Profile (Male Candidate Preferable )
-Responsible for the post-sales front-end as well as back-end activities from the office, starting from booking till possession.

-Should have experience in handling backend work

-Responsible for obtaining approvals from HOD and management on new bookings after getting the first-level verification from the project team.

-Monitoring and auditing of new booking compliances, and process monitoring like welcome calls, mail, and couriers' timely delivery.

-Monitoring of requests sent to the backend team and making sure it is completed with accuracy and on time.

-Monitoring of files and records of new and old bookings. Every document should be recorded in a file and scanned.

-Follow-up with customers through calls/mail/Letters/WhatsApp for timely payment.

-Responsible for the timely refund to customers on cancellation of units, by coordinating with the accounts department.

-Responsible for customer retention or cancellations.

-Monitoring the timely shooting of SMS, Mail to customers for updates like Birthday reminders, festival wishes, etc.

-Responsible for supporting the HOD for Project approvals from the Banks.

-Responsible for relationship development with new banks and DSA for the home loan process.

-Responsible for the complete Home Loan process with the bank DSA.

-Execution of documents like ATS, TPT, PTM, and handover papers.

-Monitoring of Working on customers' Q/R/C and providing solutions within TAT.

-Meetings with escalated walk-in customers, channel partners, bankers, etc.

-Monitoring and ensuring timely handover formalities after complete payment and documentation.

Job Type: Full-time

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Experience:

• crm manager: 5 years (Required)
• real estate: 5 years (Required)
• backend work: 4 years (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person