CRM Executive

We are seeking a passionate and customer-centric CRM professional with strong expertise in CRM tools, social media lead conversion, and marketing campaign execution. The ideal candidate will play a key role in driving customer engagement, nurturing leads, and maximizing conversions, ensuring a seamless customer journey across digital and in-store touchpoints.

Key Responsibilities:

* CRM Management:

* Manage and maintain the CRM database to ensure accuracy, segmentation, and effective customer profiling.

* Monitor customer interactions, track engagement, and ensure timely follow-ups.

* Lead Conversion:

* Handle leads generated from social media campaigns, digital ads, and store walk-ins.

* Drive higher conversion rates through persuasive communication and personalized follow-ups.

* Communication & Engagement:

* Craft engaging customer communication through emails, WhatsApp, SMS, and calls.

* Build strong client relationships with a luxury service approach.

* Marketing Campaign Execution:

* Collaborate with the marketing team to plan, execute, and track campaigns across social media, digital, and offline platforms.

* Execute store-level campaigns, ensuring seamless coordination with the retail team.

* Data Insights & Reporting:

* Track campaign performance, customer engagement metrics, and conversion analytics.

* Share actionable insights to improve customer acquisition and retention strategies.

Required Skills & Competencies:

* Strong communication and interpersonal skills with a customer-first mindset.

* Creative approach to selling and relationship-building in the luxury segment.

* Proven ability to convert leads from social media and digital campaigns.

* Graduate/Postgraduate in Marketing, Business Administration, or related field.

* 1-2 years of experience in *CRM / Customer Relations / Digital Marketing* (preferably in luxury retail, jewelry, or lifestyle industry).

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person