CRM Executive (Chennai)

Job Description

CRM EXECUTIVE – JOB DESCRIPTION Join SILAII as a CRM Executive About Us: SILAII is India’s leading premium sculpture and home décor brand, specialising in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We’re known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting. Position: CRM Executive Location: Chennai, Tamil Nadu Work Timings: Day Shift | 9.30 AM – 6.30 PM Work Mode: In-Person (Office-based) Employment Type: Permanent, Full-time Experience: 0.6 – 2 years Education: Bachelor’s degree in Business Administration, Marketing, or related field Key Responsibilities: Manage and maintain strong relationships with customers, ensuring a high level of satisfaction. Handle customer queries, complaints, and escalations efficiently and empathetically. Monitor customer interactions and provide data-driven insights to improve service quality. Collaborate with sales and marketing teams to enhance customer engagement strategies. Maintain and update accurate customer records in the CRM system. Assist in developing customer retention and loyalty programs. Ensure timely follow-ups via calls, emails, or chats across all customer interactions. Meet service-level agreements and contribute to overall team targets. Key Requirements: Bachelor's degree in Business Administration, Marketing, or related field. 0.6 to 2 years of experience in customer relationship management or client service. Proficiency in CRM software tools and Microsoft Office (especially Excel). Strong verbal and written communication skills. Excellent problem-solving abilities and customer-focused mindset. Ability to analyze customer data and suggest actionable improvements. Languages Preferred: Proficient in English and Tamil Spoken language of Hindi or other regional languages will be an added advantage Annual CTC Estimate: ₹1.6 – ₹3 LPA (based on experience and interview performance) 0.6 – 2 years experience Performance-based incentives will be provided upon achieving targets. Apply Now: Send your resume to hr@silaii.com or call us at 9087588802. Job Type: Full-time Pay: ₹160,000.00 - ₹300,000.00 per month Schedule: Day shift Experience: Customer relationship management: 1 year (Preferred) Location: Adyar, Chennai, Tamil Nadu (Required) Work Location: In person