Crm Developer

Mid-Level CRM Developer

• Dynamics 365 Core Development:

• Design, customize, and configure core Dynamics 365 CE components, including entities, forms, views, business processes, and security roles (Sales, Service, or Field Service modules).
  
• Develop and deploy robust extensions such as

  C# plug-ins

  , custom workflow activities, and client-side scripting (

  JavaScript

  ) to meet complex business requirements.
• Utilize the Dynamics 365 SDK and Web API for external system integration and data manipulation.
  

• AI & Copilot Implementation:

• Integrate and customize

  Microsoft Copilot features

  directly within the Dynamics 365 UI to assist users with tasks like generating summary reports, drafting emails, and summarizing customer interactions.
• Develop intelligent conversational interfaces using

  Copilot Studio

  (formerly Power Virtual Agents), connecting them directly to Dataverse/D365 data for secure, context-aware responses.
• Employ

  Generative AI

  concepts and prompt engineering to tune Copilot outputs for accuracy and relevance across sales and service scenarios.

• Power Platform Synergy:

• Build and manage sophisticated business process automation using

  Power Automate

  , orchestrating data movement and business logic across D365 and other endpoints.
• Develop supplementary

  Model-Driven and Canvas Apps

  that extend or simplify complex D365 processes.
• Maintain data integrity and scalability within the underlying

  Microsoft Dataverse

  .

• ALM and Governance:

• Manage the full

  Application Lifecycle Management (ALM)

  for CRM solutions, including solution packaging, configuration, and deployment across development, test, and production environments using

  Azure DevOps

  or similar tools.
• Ensure all development adheres to best practices, security standards, and performance optimization guidelines.
  

Required Qualifications

• Experience:

  4-6 years of professional IT experience, with a minimum of

  3 years dedicated to Dynamics 365 Customer Engagement (CE)

  configuration and development.

• Technical Expertise:

• Expert-level proficiency in

  C#/.NET

  for developing and debugging D365 plug-ins and custom code.
• Strong hands-on experience with

  Dataverse

  ,

  Power Automate

  , and custom connector development.
• Proven ability to write and deploy client-side

  JavaScript

  for form customizations.
• Practical experience integrating D365 with external systems using APIs and Azure services (e.g., Azure Functions).
  

• AI/Copilot Skills:

• Demonstrable experience working with or integrating

  Microsoft Copilot

  features within the D365 environment.
• Foundational understanding of Generative AI principles and its practical application in business process improvement.