CRM – Customer Relationship Manager (Service Center)

Job Title: CRM – Customer Relationship Manager (Service Center)
Company: Sree Gokulam Motors
Location: Ambattukavu, Cochin
Job Type: Full-Time

Job Summary:

Sree Gokulam Motors is looking for a smart and customer-friendly CRM (Customer Relationship Manager) to join our service team at Ambattukavu. If you enjoy interacting with people, solving problems, and creating great customer experiences, we’d love to have you on board.

Key Responsibilities:

Customer Satisfaction & Relationship Management

• Ensure customer satisfaction across all service touchpoints.
• Develop and implement customer engagement programs in line with dealership goals.

Customer Feedback & Complaint Handling

• Regularly collect customer feedback via calls, visits, and digital platforms.
• Identify root causes of complaints and ensure timely resolutions.
• Update, track, and close complaints in the CRM system with proper follow-up.
• Take preventive and corrective actions to avoid recurring issues.

CRM Initiatives & Team Coordination

• Plan and implement customer-focused initiatives.
• Conduct regular meetings with service and CRM teams to assign responsibilities.
• Follow up on assigned tasks and ensure timely execution.

Reporting & KPIs

• Maintain CRM dashboards and monitor key performance indicators.
• Analyze and report key customer trends, concerns, and actionable insights.

Appointment Generation & Retention

• Proactively generate service appointments and follow up for repeat visits.
• Build long-term relationships with customers to drive loyalty and retention.

Qualifications

• Minimum 1 year experience in customer service (automobile preferred)
• Strong communication skills – Malayalam, English, and Hindi preferred
• Basic computer knowledge and CRM handling
• Graduation or equivalent qualification
• Polite, energetic, and customer-first attitude

What We Offer:

• Fixed salary with additional incentive structure
• Growth opportunities within a reputed dealership network
• Training and upskilling programs

To Apply:
Email: careers.cochin@gokulammotors.com
Contact: 9072637184

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person