CRM & Collection Executive

1. Rent & CAM Collections:

o Monitor and ensure timely rent and Common Area Maintenance (CAM) charge collections from brands and investors.

o Coordinate with the accounts team for reconciliation and outstanding tracking.

2. Customer Interaction & Support:

o Handle inbound and outbound customer calls related to site services, billing, and feedback.

o Build strong relationships with retailers, investors, and brand representatives.

3. Feedback Management:

o Collect and maintain regular feedback from retailers and customers.

o Share insights with the operations and marketing team for service improvements.

4. Data Management:

o Update customer and payment data on Scoop Sense daily.

o Maintain records of communications, collections, and customer issues.

5. Documentation:

o Manage CAM agreements and related documentation.

o Ensure proper filing of all agreements, circulars, trackers, and SOP-related documents.

6. Communication:

o Email or courier invoices to brands, investors, and clients.

o Follow up for payments and maintain clear records of communication.

7. Reporting:

o Share daily payment collection reports with the relevant departments.

o Maintain trackers for calls, feedback, and site updates.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person