Credit Support - Operations Analyst

The Credit Support Specialist Operations Analyst plays a crucial role in the Loans group as an essential part of the team. You will be responsible for delivering specific tasks and requirements, contributing to the seamless functioning and success of our financial services. This position offers valuable exposure to various aspects of operating a banking office and provides an opportunity to be an integral part of a dynamic and collaborative environment. As a Credit Support Specialist, your primary responsibilities will include adhering to established QUALITY & QUANTITY SLAs consistently, ensuring 100% compliance with process-related policies, guidelines, and controls, and supporting the secondary trading desk with trade booking and settlements. You will also liaise with bank departments and external contacts, follow up timely with agents or customers for any missing notifications, and complete all funding within the SLA on the same day. Additionally, you will serve as the subject matter expert (SME) and the first internal point of contact for process-related queries and clarifications, as well as the first point of escalation for process-related issues from customers. Identifying changes to processes to improve productivity and efficiency will also be part of your responsibilities. To qualify for this role, you should hold a bachelor's degree in finance or a related field, or possess equivalent work experience. A minimum of 6 months of experience in the financial services industry with a proven track record of delivery is required. You should have a good understanding of business financial statements, cash flow capacity, and loans across various industries. Strong research, analytical, and comprehension skills are essential to analyze large data sets effectively. You should be able to manage clients effectively, build partnerships, and lead while engaging multiple stakeholders. Utilizing effective time management and prioritization skills to achieve business objectives is crucial, along with effective communication skills to work independently on multiple assignments. Preferred qualifications for this role include building relationships with clients, internal partners, and peers effectively, recognizing issues or problems that need to be escalated promptly, developing domain learning, and exhibiting strong interpersonal and communication skills. Additionally, applying analytical thinking and problem-solving skills effectively, as well as understanding the product lifecycle and area product management thoroughly, are desired capabilities for this position.,