Credit Officer

Credit Officer-CAD-Agriculture Banking-Bangalore

South 1101-Bangalore RO, Bangalore, Karnataka, India

• POSITION DESCRIPTION

• ROLE PURPOSE & OBJECTIVE
  
  

• SIZE OF THE ROLE
  
  

• To manage approx. 50 crore of disbursement under secured asset book of Rural Banking
  

• To manage files from 40-50 branches of a region and co-ordinate with nearly 15-20 credit officers
  
  

• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

Business

• Post Disbursement Quality check of all the Kisan Pragati Card, Kisan Suvidha Loan and any other new products getting launched under Rural banking
• Ensure timely processing and recommendation to Operations for loan booking
• Ensures the terms and conditions stipulated in the sanction letter are complied before initiating disbursement
• Dispatch of files to the Operations Hub for loan account creation/disbursement, handling of queries raised by operations and resolving them through co-ordination with branch
• Ensure all the documents as per the product guidelines are obtained/arranged in the files before initiating account opening process
• Backend CIBIL or Equifax/High Mark Bureau report generation on the request of Field Team
• Ensure Quality approvals and error free processing of forms (FIFO basis) in line with regular business requirement.
• Must ensure the underwriting quality on a comprehensive approach by escalating where ever breach of guidelines of respective product
• Extend backup and support for PD in absence of credit officer –field
• Imparting training to the Distribution team of Rural banking/microfinance on the KPC, Agri composite loans, and other assigned products on the proposal flow in QC and common errors observed during QC
• Conduct Loan Utilization Checks for the recent disbursement cases as per policy.
• Ensure to participate and drive the successful implementation of technology based projects at backend and field
• Responsible for handling the vendor bills viz., advocate bills, technical valuers bills etc.
• Engage in collections for recovery, follow up for Incremental overdues and non-starters
• To handle tranche disbursements/ sub limit disbursements as per sanction terms and conditions
• Responsible for collection and tracking of AODs from branches and updating it in system through Operations team
  
  

• Ensures customer satisfaction by processing of loan applications within the TAT defined
• Branch visits and monitor policy and process implementation on field.
• Sample Field visits for end use verification of funds for the disbursed accounts
• Queries raised or Technical errors raised by Branches/field staff/other departments (Distribution/SQ/Audit/IT) are resolved in a timely manner
• Undertake visits in other financial institutions for timely resolution of issues relating customer or staffs of other institution
• Engage with customer for any feedback on the products, policy and process
• Address customer requests such as NDC on account of loan closure, any other requests related to property documents, crop insurance declaration letters etc.

Internal process

• Robust QC at backend-Checking the availability of all the documents as per the Kisan Pragati Card/ KSL checklist both in terms of pre-sanction and post sanction documents
• Share critical findings & instances of policy/process violation identified with supervisor
• Ensure completeness of post disbursement documents, follow up for if gaps any
• Ensure that the Issue/ deviations / policy/ process violation are escalated appropriately to the concerned department and supervisors for implementation of penalty matrix.
• Attend audit closure meetings to understand identified issues & take necessary corrective measures.
• To fallow up and collect the pending post disbursement documents through a tracker
• To maintain MIS on Crop Insurance data, tracker on backend credit performance with respect to in TAT and out TAT etc.
• To maintain MIS on the vendor bill (Legal & technical) processed month on month and resolving the issues/escalations pertaining to the same
• Handholding and Assistance to Credit Officers in controlling their Error rates. Error Reports for all such Credit Officers should be shared with them and concerned managers every month.
• Responsible for instructing and execution of any sanction terms such as netting off/ account transfer/ DD issuance to the vendor etc.
• Should interact and establish co-ordination with all the stake holders for smooth functioning of business
• To manage back end process related to security updation in LMS and LOS, periodical revaluation of the properties as per bank’s collateral management policy
• To manage and support collections by coordinating for issuance of various notices and to provide the update on legal actions initiated on default customers.
• To ensure AOD is being obtained for all the customers as per defined timelines.
  
  

Learning & Performance

• Maintain up to date knowledge of all the products and the geography
• Timely completion of E-Learning module in Swayam, handy train, Hello English etc.
• Upgrade self and branch team about changes happening in the market
• New products being introduced and new systems being adopted to be learnt quickly and to be adopted.
• Keep updated with SLBC / DLC meetings & annual reports for information on investment on different types of crops for KCC / Agri limits. Keep abreast with ongoing farming operations in the field & market.
• Networking with other NBFCs / Banks to have a deeper understanding of the Industry and its perspectives
• Clear Annual Certification Test and Test Score of internal assignments
• Ensure necessary feedback is given to supervisors on regular basis about the credit policies, processes and systems for effective and efficient underwriting
• Improve the probing skills to identify any issues in the field and report critical findings / observations for necessary action.
• Work in close co-ordination with team members, participate in discussion to improve back-end processes and activities
• Punctuality, Maintaining Discipline at work, Flexibility in work & decision making ability in approvals at backend.
  
  

• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

• Graduation or Post Graduation Preferably in Agriculture, Agri Business Management, Rural Management etc.
  
  

• 2-4 years of experience preferably in Agri Operations or Credit or sales of any financial products
  
  

• NA
  
  

• Knowledge of documentation and legality aspects of unsecured and secured loans
• Business analysis skills and document verification skills
• Proficient in reading / understanding financial statements
• KYC norms/guidelines for high ticket size loans
• Basic knowledge of security documents and process for - hypothecation and mortgage of property
  
  

• Communication skills - fluent in the local language and basic English
• Time Management - Ability to prioritize the work based on the importance / urgency
• Flexible enough to support the business needs
• Customer relations management
• Performance oriented approach with high productivity
  
  

• Strong Analytical and Interpretation skill. Good interrogation and investigation skills
• Good decision making and judgement ability
• High degree of accuracy and attention to detail
• Strong Interpersonal skills & ability to manage relationships with internal & external stakeholders
  
  

• KEY INTERACTIONS