CRE-Female

Job description:

As a Customers Relationship Executive Female (CRE) in Gold Appraisal Operations, you will be responsible for appraising gold accurately, ensuring compliance with company policies, and supporting branch-level credit and loan operations. You will act as a key point of contact for customers seeking gold loans, maintaining both operational efficiency and customer service standards.

Key Responsibilities:

• Conduct accurate gold appraisals using standard methods and tools.
• Ensure purity and weight checks as per the company's quality standards.
• Assist in processing gold loan applications and documentation.
• Evaluate and verify customer credentials and KYC documents.
• Maintain updated records of gold stock, loan status, and customer profiles.
• Coordinate with credit and risk teams for loan disbursement approvals.
• Ensure adherence to company policies, RBI norms, and gold loan guidelines.
• Support branch operations and meet monthly loan disbursement targets.
• Handle customer queries and provide service with transparency and trust.
• Monitor pledged gold for safety and compliance.

Key Skills Required:

• Strong knowledge of gold appraisal techniques and tools.
• Understanding of NBFC gold loan policies and regulatory requirements.
• Good communication and interpersonal skills.
• Attention to detail and high accuracy in assessment.
• Basic computer skills (MS Office, loan processing systems).
• Customer-centric approach and problem-solving abilities.

Job Type: Full-time

Work Location: In person

Speak with the employer
+91 9072671916