CRE (Client Relationship Executive)

Job Description

Responsibilities Greet and assist clients, families, and visitors as they enter the reception. Address and resolve complaints or concerns efficiently and courteously. Facilitate clear communication between patients, visitors, and hospital staff. Assist with client admissions and movements. Maintain a welcoming and comfortable environment in the clinic. Coordinate with various departments to ensure smooth operations and client satisfaction. Provide information about clinic services, facilities, and procedures. Collect feedback from clients and visitors to improve the quality of services. Qualifications Bachelor’s degree in Hospitality, Healthcare Management, or related field. Previous 1+ year experience in a customer service or hospitality role, preferably in a healthcare setting. Strong communication and interpersonal skills. Ability to manage stressful situations and handle complaints diplomatically. Excellent organizational skills and attention to detail. Skills Customer Service Conflict Resolution Effective Communication Interpersonal Skills Problem-Solving Organizational Skills Patient Management Systems Multilingual Proficiency Job Types: Permanent, Contractual / Temporary Contract length: 18 months Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Provident Fund Schedule: Day shift Experience: Hospitality management: 2 years (Required) Work Location: In person