CPU:CSG Hub - Operations Head

Candidate will be responsible for preparing & publishing various analysis reports in order to plan, evaluate and strategize business objectives / milestones along with the KRAs

Ensure efficient daily operation of Region, including lending, product sales and customer service in accordance with the banks objectives

Prepare the plan for the growth of Regional business

Implement the plan through the Branch team so as to achieve the top line goals

Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business.

Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.

Ensure audit related deliverables, both internal and external are met as per the prescribed norms

Ensure compliance with due processes and guidelines

Create a performance oriented environment leading to high employee motivation and productivity

Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank

Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals.

Ensure proper upkeep of branch premises and assets including safety and security

Optimal qualification for success on the job is:

Graduate / Post Graduate with 3 years of experience in Branch Banking function with good analytical & MIS skills.

Excellent presentation skills (verbal and written), as well as ability to motivate, teach and inspire staff

Operational knowledge of MS Office: Excel, Word and PowerPoint.

Ability to develop training and methodology programs that are unique to the organizations goals

Ability to problem-solve with strong analytical and decision-making skills

Ability to handle multiple projects and prioritize

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines