CPAG SERVICE BAREILLY

The ideal candidate for this role will have the responsibility to regularly review open complaints, ensuring response time and closure as per SLAs. Achieving revenue generation targets will be a key focus along with ensuring preventive maintenance adherence and auditing the quality of service on a regular basis. Maintaining customer i-base hygiene and regularly updating end user data in the system will be crucial. Your role will involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI). Building strong relationships with customers by ensuring timely maintenance and proactively addressing concerns will be essential. Developing and maintaining Channel infrastructure as per the Expansion plan, conducting regular visits to Channel to ensure a high level of engagement, and alignment with organizational objectives will be part of your responsibilities. You will also ensure adequate resource support to the channel partners to achieve committed SLAs. Additionally, timely submission and processing of invoices of Channel Partners, return of defective spares, warranty, and other claims settlement will be handled by you.,