Counsellor

Job Description: Program Coordinator / Counselor

Position Title: Program Coordinator / Counselor

Location: Raipur

Employment Type: Full-Time

Experience: 25 Years

Department: Training & Outreach (AWS)

Role Summary:

We are seeking a proactive and people-oriented Program Coordinator / Counselor to

manage outreach, counsel prospective learners, and coordinate training programs.

The ideal candidate will play a key role in driving admissions and engagement across

different segments including students, faculty, and corporate learners.

Key Responsibilities:

Counseling & Admissions

Counsel students, faculty, and working professionals on available courses such as:

a) AWS Foundations & Certification Prep

b) Cloud Practitioner & Solutions Architect Bootcamps

c) Faculty Development Programs (FDP)

d) Corporate/Industry Training Programs

Guide candidates through program selection, eligibility, career outcomes, and

certification pathways.

Follow up with leads and convert inquiries into enrollments via calls, emails, or virtual

meetings.

Maintain and update CRM records with interaction details and follow-up actions.

Program Coordination:

Coordinate end-to-end delivery of training programs – scheduling sessions, trainer

assignments, and managing logistics.

Ensure timely communication of class schedules, learning resources, and session

updates to learners.

Assist in onboarding participants and maintaining attendance and engagement

records.

Stakeholder Communication:

Liaise with teachers, trainers, university partners, and corporate clients to ensure program success.

Provide regular updates to internal teams regarding enrollment status, learner

progress, and feedback.

Reporting & Administration:

Prepare weekly/monthly enrollment and conversion/follow up reports.

Collect and analyze learner feedback to improve course delivery and support

services.

Support certification exam registration and completion tracking.

Qualifications & Skills:

Bachelor's/Master’s degree in Management, Education, or related field.

2–5 years of experience in academic counseling, EdTech, training sales, or

education support.

Excellent verbal and written communication skills in English and Hindi.

Familiarity with AWS Certifications and cloud technologies is preferred (training can

be provided).

Organized, self-motivated, and customer-focused.