Counsellor Executive

Role & responsibilities

Key Responsibilities

Student Counselling

• Interact with walk-in, call-in, and online inquiries.
  
• Understand the students career goals, interests, and educational background.
  
• Provide guidance on different courses offered (Animation, VFX, Graphic Design, Game Design, etc.).
  
• Match student interests with suitable programs and explain career prospects.
  

Admissions & Enrolment

• Handle end-to-end admission process from inquiry to registration.
  
• Maintain and update enquiry databases.
  
• Follow up with prospective students via calls, emails, and visits to ensure conversion.
  
• Achieve monthly and quarterly admission targets.
  

Communication & Coordination

• Coordinate with academic and placement departments for smooth student onboarding.
  
• Conduct and participate in orientation sessions and open house events.
  
• Maintain a professional and friendly relationship with students and parents.
  

Marketing & Outreach Support

• Participate in promotional campaigns, seminars, and workshops in schools/colleges.
  
• Support marketing teams in lead generation and follow-up activities.
  
• Represent Arena Animation in education fairs and exhibitions.
  

Administration & Reporting

• Maintain enquiry and admission records accurately.
  
• Prepare daily/weekly reports on counselling and admissions activities.
  
• Ensure timely feedback collection and address student concerns.
  

Student Retention & Support

• Stay in touch with enrolled students for satisfaction and course progress.
  
• Handle grievances or course-related concerns and escalate when necessary.
  
• Encourage students to participate in institute activities and contests.
  

Skills & Attributes Required

• Excellent communication and interpersonal skills.
  
• Knowledge of animation, design, and multimedia fields (basic understanding).
  
• Convincing and sales-oriented attitude.
  
• Good organizational and follow-up skills.
  
• Computer literacy (MS Office, CRM tools).
  
• Pleasant personality and student-friendly approach.

Preferred candidate profile

Preferred Candidate Profile Counsellor (Arena Animation)

1. Educational Qualification

• Graduate in any discipline (preferably in Arts, Commerce, Media, or Management).
  
• Additional certification or diploma in

  Counselling, Marketing, or Education Management

  is an advantage.
• Basic understanding or interest in

  Animation, VFX, Gaming, Graphic Design, or Multimedia

  fields preferred.

2. Work Experience

• 1–3 years of experience in

  student counselling, academic counselling, or front office roles

  in educational/training institutions.
• Freshers with excellent communication and presentation skills may also be considered.
  
• Experience in

  education sales, tele-counselling, or customer relationship roles

  is a strong plus.

3. Communication Skills

• Excellent

  verbal and written communication

  in English and local language(s).
• Strong

  presentation and interpersonal skills

  to engage with students and parents.
• Ability to

  explain creative and technical courses

  in simple, relatable terms.

4. Personality Traits

• Pleasant, approachable, and confident demeanor.

• Empathetic listener

  with a student-friendly attitude.

• Goal-oriented

  and proactive in achieving admission and counselling targets.

• Positive, energetic, and professional outlook.

5. Technical & Professional Skills

• Comfortable using

  MS Office (Word, Excel, PowerPoint)

  and

  CRM/ERP software

  for record management.
• Familiar with

  social media platforms

  and basic digital communication tools.
• Ability to prepare and maintain

  counselling and admission reports

  accurately.

6. Other Preferred Attributes

• Strong

  follow-up and coordination skills

  .
• Ability to

  handle pressure and meet deadlines.

• Willingness to work

  flexible hours

  during events, workshops, or admissions peak seasons.
• Keen interest in

  creative education and student development.