Cost Estimation and Client Service Executive

This role in a printing and packaging firm typically involves a combination of technical, financial, and customer service responsibilities. Here's an overview of the key duties and skills required for the position:

Key Responsibilities:

1. Cost Estimation:

o Calculating Production Costs: Work with the production team to assess

material costs (e.g., paper, ink, and packaging materials), labor costs, machine

time, and any other variables to accurately estimate the cost of each job.

o Creating Estimates and Quotes: Prepare detailed cost estimates and provide

clients with accurate price quotes for custom printing and packaging orders.

This often involves considering factors like volume, complexity, lead time,

and type of materials.

o Analyzing Cost Structures: Review historical data and make adjustments to

pricing models based on new production techniques, cost fluctuations, or

vendor price changes.

o Cost Optimization: Work to identify cost-saving opportunities and provide

recommendations to improve the company’s cost structure while maintaining

quality.

2. Client Services:

o Client Relationship Management: Act as the primary point of contact for

clients throughout the project lifecycle—from initial inquiry to project

completion. Ensure clear communication of timelines, updates, and any

potential issues.

o Order Coordination: Track orders from conception to completion. Ensure all

client specifications are met and that the final product adheres to the agreed-

upon standards.

o Problem Solving: Resolve any issues that arise during production, such as

delays, defects, or changes in project scope. Maintain a high level of customer

satisfaction by addressing concerns swiftly and effectively.

o Negotiating Terms: Engage with clients to understand their needs and

negotiate pricing, delivery schedules, and other terms to secure profitable

agreements for the business.

3. Project Management:

o Scheduling: Ensure that production schedules align with client expectations,

managing timelines and coordinating with production teams to meet deadlines.

o Quality Control: Liaise with quality control teams to ensure that the product

meets both client expectations and industry standards.

o Risk Management: Proactively identify potential risks (such as production

delays or material shortages) and develop contingency plans.

4. Reporting and Documentation:

o Client Feedback: Collect and document feedback from clients post-project

completion to ensure continuous improvement in services.

o Cost Reports: Track and report on the actual costs versus estimated costs for

each project to help improve future cost estimation accuracy.

o Documentation: Maintain accurate records of all client communications,

project specifications, contracts, and revisions.

Key Skills Required:

1. Technical Knowledge of Printing Packaging:

o Understanding of different printing processes (offset printing, flexography,

digital printing) and packaging methods.

o Familiarity with packaging materials (e.g., corrugated cardboard, flexible

films) and how they affect cost and production.

2. Financial Acumen:

o Strong grasp of cost structures and how to calculate and break down project

costs.

o Ability to evaluate financial implications of changes in client requests or

production constraints.

3. Project Management:

o Ability to juggle multiple projects at once, prioritize effectively, and keep

projects on schedule.

o Strong organizational skills and attention to detail.

4. Client Communication and Relationship Building:

o Excellent communication skills for dealing with both clients and internal

teams.

o Ability to explain complex technical concepts to non-experts and manage

client expectations effectively.

5. Problem-Solving:

o Ability to think quickly and find solutions when unexpected challenges arise

during production or client interaction.

6. Negotiation Skills:

o Comfort negotiating with clients to close deals while maintaining profitability

for the firm.

7. Software Proficiency:

o Familiarity with costing and estimating software, project management tools,

and Microsoft Office Suite (Excel, Word, etc.) for preparing reports, quotes,

and client communication.

Experience Requirements:

 Experience: 3-5 years in a similar role, preferably in the printing and packaging

industry or a related manufacturing field.

Key Performance Indicators (KPIs):

 Accuracy of Cost Estimates: Measuring how accurate cost estimations are versus

actual production costs.

 Client Satisfaction: Based on feedback, repeat business, and timely issue resolution.

 Timely Delivery: Ensuring client orders are delivered on time.

 Profit Margins: Maintaining profitability while delivering competitive pricing to

clients.

Interested candidate can connect on 9137655589.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Work Location: In person