Copilot Studio Developer

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

About the Role:

Job Title: Microsoft Copilot Studio Engineer

Experience: 48 years

Role Overview:

Microsoft Copilot Studio Engineer

Key Responsibilities:

1. Copilot Design & Development

• Design, configure, and deploy custom copilots using

  Microsoft Copilot Studio

  .
• Build adaptive conversational experiences using

  Generative AI

  ,

  plugins

  , and

  connectors

  .
• Define

  topics, intents, entities, and flows

  to deliver contextual and task-based assistance.
• Integrate Copilot with enterprise data sources, APIs, and external systems (e.g., D365, SharePoint, Teams, SQL, SAP).

2. Integration & Automation

• Build integrations with

  Power Automate

  ,

  Power Apps

  ,

  Dataverse

  , and

  Azure Functions

  to enable end-to-end automation.
• Connect Copilot with

  Graph API

  ,

  Microsoft Fabric

  , and other Microsoft 365 services.
• Develop and configure

  custom connectors

  and

  plugin extensions

  to extend Copilot capabilities.

3. Generative AI Enablement

• Implement

  prompt engineering

  ,

  retrieval-augmented generation (RAG)

  , and

  grounding strategies

  for Copilot responses.
• Use

  Azure OpenAI Service

  or

  Microsoft Fabric AI

  models to enhance conversational accuracy.
• Ensure responsible AI practices data privacy, bias mitigation, and compliance.

4. Testing, Monitoring & Optimization

• Conduct end-to-end testing of Copilot workflows, dialogues, and data integrations.
• Monitor performance, feedback, and adoption metrics using

  Copilot Analytics

  and

  Power BI dashboards

  .
• Continuously refine and optimize prompts, intents, and model performance based on user behavior and feedback.

5. Collaboration & Governance

• Work with

  business analysts

  ,

  functional consultants

  , and

  solution architects

  to translate business use cases into Copilot designs.
• Adhere to governance, security, and lifecycle management policies within Microsoft environments.
• Contribute to the

  Copilot Center of Excellence (CoE)

  by documenting best practices, reusable components, and templates.

Required Skills & Experience:

• 48 years of experience in Power Platform or Microsoft ecosystem development.
• Hands-on experience with

  Microsoft Copilot Studio

  or

  Power Virtual Agents (PVA)

  .
• Strong expertise in

  Power Automate

  ,

  Power Apps

  ,

  Dataverse

  , and

  Azure integration services

  .
• Familiarity with

  Azure OpenAI Service

  ,

  Azure Cognitive Services

  , and

  Graph API

  .
• Understanding of

  Generative AI

  ,

  prompt design

  , and

  LLM integrations

  .
• Knowledge of

  security, identity, and data access

  models within Microsoft 365 and Azure.
• Working experience with

  JSON

  ,

  REST APIs

  , and

  custom connectors

  .

Good-to-Have Skills:

• Experience with

  Dynamics 365 Copilot

  or

  M365 Copilot

  extensions.
• Exposure to

  Azure AI Studio

  ,

  LangChain

  , or

  vector database

  integrations.
• Understanding of

  GitHub Copilot

  ,

  PowerShell scripting

  , and

  DevOps CI/CD pipelines

  for Power Platform.
• Certification:

  Microsoft Power Platform Developer (PL-400)

  or

  AI Engineer (AI-102)

  .

Education:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work in agile, cross-functional teams.
• Passion for emerging AI technologies and Microsoft ecosystem innovations.

Why join Sonata Software

At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the world's toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.