Coordinator, Technical Sales Support

J

OB STATEMENT

Responsibility

• Work closely with Sales and Quotation team for the transferring of Orders to various ERP Systems. Ensuring all orders are accurate and as per customer requirements and as per contract documents.
• Factory follow-up on order status and liaise with factory for Material readiness and finished good and to ensure deliveries are handled efficiently.
• Review with country Sales offices to ensure full compliance to pre dispatch activities, payment and other terms as per contracts.
• Liaise directly or through Country Sales Office for arranging logistic requirements and ensure full compliance to shipment terms and conditions.
• Work closely with Factories to arrange shipping documents, packing list and ensure other logistics compliances.
• Work closely with accounting department in preparing invoice and other trade finance document as per contracts.
• Work closely with Sales, Quotation team & Account department in arranging / preparing advance / Down payment document, bank Guarantees as and when applicable.
• Provide freight cost estimation & shipment information to Sales & Quotation team when necessary.
• Check & Verify factory invoicing or suppliers invoicing to SAP Purchasing Orders.
• Prepare reports for Sales Projection, Finished Goods and AR etc. and provide information to the management.
• Maintain a proper record of all Sales reports.
• Maintaining / updating customer records in ERP system.
• Handling the claim process
  

Network

• Supply centers, distributors, finance, sales and sales support team
• Customers, agents
  

Education And Experience

• Bachelors degree or Diploma in Engineering from a reputed institute. We need engineering graduate or diploma holders.
• Experience of Finance and logistics related activities in ERP system as SAP etc.
• Knowledge of Incoterms, international trade & finance requirements.
• Experience is supporting international Sales office through a centralized support team.
• In-depth knowledge of commercial documents as LC/SBLC/ Bank Guarantees etc.
• Minimum 3 years experience in the above and overall 5 years experience.
• Ability to work in demanding environment.
• Good knowledge of Microsoft office / Excel / PowerPoint.
• Good communication skills in English as a language, Knowledge of any European language such as German / French will be an additional advantage Skills
• Must be a motivated, proactive, assertive and confident individual.
• Ability to work under pressure
• Systematic and independent
• Strong communication and team-player
• Customer and results oriented
• Flexibility in working hrs. and ability to work in a multi-cultural and multi-language atmosphere.