A.
- Meet aftermarket spares revenue targets for the business growth.
- Prompt customer response to achieve high customer satisfaction
- Enhance delivery performance with zero customer complaint
B.
Strategic and planning
- Support HOD-Spares in execution of aftermarket strategy
Functional
Core
- Prepare invoice domestic and export and packing list based on commercial clearance from sales team
- Export invoicing and related documentation
- Prepare and share monthly and daily Dispatch MIS
- Share dispatch details and docket details with customer
- Organise logistics based on material per invoice
- Monitor courier and shipments till reaches to customer safely
- Co-ordinate with planning, production dept, central logistics dept and courier service providers for shipments pick-up and ensure timely dispatch from factory
- Arrange packing material from supplier, Raise PR and share requirement with purchase dept
- Co-ordinate with production and stores dept for material availability and readiness as per dispatch plan in advance
- Transporter bill passing and forwarding for payment to finance. Follow-up till bill payment is done
- Monthly Provision for services wherever bills not raised
- Share daily packed goods report and its reconciliation
- Focus on keeping customer complaints within target from spares and respond quickly and attend to customer complaints in a more systematic way with CAPA in place.
- Make arrangement for proper storage of materials and finished goods.
- Make delivery challans to send material to suppliers for processing and maintain records
- Maintain 5S, follow discipline and safety practices in stores dept.
- Focus on improving OTDIF %
- Daily sales MIS to mgt
- Daily material issuance against customer orders as per communication from planning dept and online transfer posting in SAP
- Ensure every part no has bin location and located 100 % as per bin location.
- Receive and verify material received from main stores as per list.
- Co-ordinate with production, purchase, controls, design, QA, dispatch function to on time execution of spares orders
- Follow FIFO for shelf-life items.
- Coordinate with design for ECN parts and take appropriate action.
- Inventory management and work towards maintaining zero variance wrt system stock vs physical stock.
- Submitting MIS and other reports monthly.
- Keep a record of sales and restock the store accordingly.
- Manage and train store associates
- Maintain proper records of stores.
Internal process
- Recognizing opportunities for cost reduction and cost control
- Internal dispatch process streamlining and improvement
- Reduce customer complaints, on transit damage and short supply, wrong supply. Supply right quantity as per sales order
- Manage and develop packing team
People development
- Cross skill development and knowledge sharing with internal team members.
- Develop team members
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
C.
- Spares orders execution and support to internal and external customer
- Improve OTDIF, achieve sales revenue, Inventory DOH
- Focus on optimising manpower and lower cost (packing, manpower)
Experience
4-5 Years of relevant experience on SAP, Logistics and warehouse management in manuf. industry.
Sound SAP SD, MM module knowledge is must
