Job
Description
Role Overview: As a Senior Analyst of Issues, Events & Remediation at American Express, you will play a crucial role in ensuring that control management is embedded in the day-to-day operations of the organization. Your responsibilities will involve collaborating with multiple partners across various business units, functional areas, and geographies to address risk events and issues effectively. Key Responsibilities: - Collaborate on investigation and conduct root cause analysis to address repeated issue types - Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact - Support portions of the remediation process, including tracking progress, validating resolution efficacy, and communicating status updates - Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations - Identify trends in issues and events to identify potential systemic risks or control weaknesses - Support portions of the End-to-End (E2E) BU issue resolution process - Perform sample testing of specific issues to ensure resolution completeness and effectiveness - Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes - Support sharing insights, best practices, themes, etc. across the enterprise - Create reports and Tableau dashboards for leadership, stakeholders, and the wider control management team - Prepare data for committee escalations and internal CM and Business meetings - Design Tableau dashboard for the wider control management team Qualifications Required: - 2+ Years experience in operational risk management - Understanding of critical operational risk management lifecycle activities - Project management, communication, and interpersonal skills - Experience in process governance aligning with policies, regulatory frameworks, and operational standards - Sound analytical and problem-solving skills for data analysis, trend identification, and risk evaluation Additional Company Details: At American Express, employees are supported with benefits that prioritize holistic well-being, including physical, financial, and mental health support. The company offers competitive salaries, bonus incentives, financial well-being and retirement support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, paid parental leave policies, access to global wellness centers, counseling support, career development, and training opportunities.,
