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Content Writer For CX Function

Content Writer For CX Function

PhonePe

2 - 8 years

4 - 10 Lacs

Bengaluru / Bangalore Karnataka India

Posted:6 days ago| Platform: Foundit logo

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Skills Required

Content Strategy Customer Experience CX Data Analysis Stakeholder Management

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities Develop and implement a cohesive content strategy for support materials. Create and manage content for Help Center, chatbots, agent scripts, and IVR. Collaborate with cross-functional teams to align content with business goals. Analyze content performance to refine strategies and improve user experience. Key Deliverables High-quality, consistent support content across all customer touchpoints. Enhanced customer education and product value maximization. Effective communication and collaboration with internal teams. Data-driven improvements in content strategy and problem resolution.

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