Content Operations Specialist - Bengali

As a Content Operations Specialist (Bengali) at Pratilipi, your role involves building and supporting the Bengali content ecosystem. This position requires a blend of community engagement, content operations, and customer service, making it ideal for individuals passionate about Bengali literature, writing, and community building. **Responsibilities:** - **Bengali Content Operations:** - Organizing large-scale online writing competitions with authors. - Handling moderation of self-published Bengali content to ensure quality and compliance. - Managing and growing Bengali social media pages and groups. - Running the Bengali Fellowship Program for creators. - Collaborating closely with the Marketing Team for specific social media campaigns. - **Bengali Customer Service Operations:** - Handling and resolving customer queries related to the Bengali language across email, chat, and social media. - Identifying and reporting patterns and bugs to the QA team for quick resolution. - Collaborating with the product team to suggest feature improvements and solutions for user issues. - Designing efficient customer service systems, including automation and task delegation, to enhance user satisfaction. - Assisting in product translations, community emails, and IP acquisition efforts. - Moderating content and ensuring adherence to community guidelines. **Qualifications Required:** - Passion for Bengali literature, writing, and reading. - Exceptional problem-solving skills for assisting users with complex queries. - Strong communication skills in Bengali and English (written & verbal). - Self-driven, highly organized individual with ownership and accountability. - Creative writing skills for crafting email campaigns, blogs, and community engagement content. - Data-driven yet intuitive, with an entrepreneurial mindset. - Comfortable with multitasking in a fast-paced environment. - Deep understanding of the Bengali author community and culture. Pratilipi emphasizes customer service as a core priority, especially for the Bengali language community. The company is committed to providing the best user experience.,