As a Content Operations Specialist (Bengali) at Pratilipi, your role involves building and supporting the Bengali content ecosystem. This position requires a blend of community engagement, content operations, and customer service, making it ideal for individuals passionate about Bengali literature, writing, and community building. **Responsibilities:** - **Bengali Content Operations:** - Organizing large-scale online writing competitions with authors. - Handling moderation of self-published Bengali content to ensure quality and compliance. - Managing and growing Bengali social media pages and groups. - Running the Bengali Fellowship Program for creators. - Collaborating closely with the Marketing Team for specific social media campaigns. - **Bengali Customer Service Operations:** - Handling and resolving customer queries related to the Bengali language across email, chat, and social media. - Identifying and reporting patterns and bugs to the QA team for quick resolution. - Collaborating with the product team to suggest feature improvements and solutions for user issues. - Designing efficient customer service systems, including automation and task delegation, to enhance user satisfaction. - Assisting in product translations, community emails, and IP acquisition efforts. - Moderating content and ensuring adherence to community guidelines. **Qualifications Required:** - Passion for Bengali literature, writing, and reading. - Exceptional problem-solving skills for assisting users with complex queries. - Strong communication skills in Bengali and English (written & verbal). - Self-driven, highly organized individual with ownership and accountability. - Creative writing skills for crafting email campaigns, blogs, and community engagement content. - Data-driven yet intuitive, with an entrepreneurial mindset. - Comfortable with multitasking in a fast-paced environment. - Deep understanding of the Bengali author community and culture. Pratilipi emphasizes customer service as a core priority, especially for the Bengali language community. The company is committed to providing the best user experience.,
About the Role We are looking for individuals who can translate or adapt stories from English, Hindi, Tamil, or Bengali into Malayalam audiobooks. You will play a critical role in transforming existing stories into immersive, serialized narratives crafted specifically for audio storytelling. This role blends translation, creative writing, and structural editing — requiring both a storyteller’s imagination and an editor’s precision. You will be engaged on a contractual, milestone-based basis. Each project will demand timely, polished submissions, with all content owned by the platform. If you’re someone who thrives on narrative building, understands pacing and character arcs, and can bring voice-friendly flair to every sentence, this opportunity is for you. What We’re Looking For Strong command, both writing and reading, over Malayalam, English, and any of the following languages — Hindi / Tamil / Bengali Sharp editing and rewriting skills tailored for audio formats Prior experience in fiction writing, serialized storytelling, or adaptation work Ability to interpret creative briefs and align with editorial direction. Highly reliable, self-disciplined, and deadline-oriented Comfortable with restructuring narratives and enhancing emotional beats Responsibilities Adapt stories from Hindi, Tamil, or Bengali into long-format serialized audiobooks in Malayalam, localizing them to suit Malayalam audiences. Edit and rewrite for grammar, flow, and readability, tailored for audio consumption Enhance emotional pacing, dialogue, and tension to create compelling episode arcs Deliver clean, final drafts ready for recording, with no further edits required Consistently meet milestone-based deadlines with high-quality output What We Offer Engagement Type: Contractual (Freelance, milestone-based) Location: Remote Compensation: Paid per approved milestone (₹50,000 – ₹75,000 per project) Bonus if You Have Experience working on audiobooks, scripted podcasts, radio dramas, or similar formats Familiarity with long-form serialized fiction such as audio books, web novels, screenplay writing, or TV-style serials Who Should Not Apply Please do not apply if you are not: Comfortable working under strict deadlines with milestone-based accountability Experienced in Malayalam storytelling or editing Willing to accept editorial feedback and rework drafts quickly Proactive, committed, and quality-driven in your writing approach Security & Data Handling Responsibilities Handle sensitive data responsibly in compliance with the DPDP Act, ISO-27001:2022, and Pratilipi’s internal security policies — ensuring data privacy, confidentiality, and NDA obligations