We are seeking an experienced and dynamic Product Trainer
with 2 to 4 years of experience preferably with utility industry background to design, develop, and deliver comprehensive training programs. The ideal candidate will be responsible for creating and delivering high-impact technical training programs for internal teams, customers, and partners, focusing on product features, system integration, and industry best practices. This role requires a unique blend of technical utility domain knowledge, instructional design expertise, and the ability to communicate complex concepts effectively to diverse audiences.
Training Development & Delivery:
Design and develop comprehensive training curricula, including technical presentations, hands-on exercises, user guides, and e-learning content
Conduct engaging in-person and virtual training sessions for various audiences, from technical engineers to end-users
Create simulation-based training modules that reflect real-world utility scenarios
Develop assessment tools to evaluate learner comprehension and retention
Content Management:
Develop multimedia content including video tutorials, interactive modules, and digital learning assets
Maintain and update training materials to reflect latest product versions and industry standards
Create and maintain detailed technical documentation and quick reference guides
Establish and maintain a centralized repository of training materials
Stakeholder Collaboration:
Work closely with product development teams to understand new features and technical specifications
Partner with subject matter experts to ensure technical accuracy of training content
Engage with stakeholders to gather feedback and improve training effectiveness
Quality Assurance & Improvement:
Implement training effectiveness metrics and gather participant feedback
Analyze training outcomes and make data-driven improvements
Stay current with industry trends, technological advancements, and best practices in utility sector
Provide post-training support and technical guidance to participants
Project Management
: Manage full lifecycle of training content development from conception to delivery
Create and maintain training schedules and resource allocation
Track project milestones and ensure timely delivery of training programs
Coordinate with various stakeholders to ensure smooth execution of training initiatives
The successful candidate will play a crucial role in enabling customer success through effective knowledge transfer and skill development.