Contact Centre Representative

1 - 5 years

0 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Dear Candidates,


HSBC- Bangalore


Job Title: Contact Centre Representative

Department:

Location:

Shift:

Experience:

Interview Mode:


About the Client

world’s largest banking and financial services organizations


Role: Contact Centre Representative (International Voice Process)

As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences.

Key Responsibilities

  • Provide high-quality customer support and resolve queries effectively
  • Ensure

    First Call Resolution (FCR)

    wherever possible
  • Maintain high

    Customer Satisfaction (CSAT)

    scores
  • Take ownership of customer issues and follow up when required
  • Collaborate with internal teams to ensure seamless resolution


Required Skills & Qualifications

  • Excellent communication skills (both verbal and written).
  • Empathy and patience while dealing with customers.
  • Good understanding of

    CSAT

    (Customer Satisfaction Survey) and

    FCR

    (First Call Resolution).
  • Strong interpersonal skills and the ability to work effectively in a team.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Previous experience in a contact Centre or customer service role is mandatory.

  • Candidates must hold a

    Bachelor’s degree

    . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will

    not

    be considered.
  • Must be

    flexible to work in UK/US shifts

    .
  • Maximum CTC:

    Up to ₹6 LPA.
  • Experience required:

    1 to 5 years.


Interview Mode:


Interested candidates can share their CV via Email: dchandrashek@allegisglobalsolutions.com


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