Contact Centre Representative

Dear Candidates,

HSBC- Bangalore

Job Title: Contact Centre Representative

Department:

Location:

Shift:

Experience:

Interview Mode:

About the Client

world’s largest banking and financial services organizations

Role: Contact Centre Representative (International Voice Process)

As a Customer Centre Representative, you will be the first point of contact for customers, delivering exceptional service and creating positive customer experiences.

Key Responsibilities

• Provide high-quality customer support and resolve queries effectively
• Ensure

  First Call Resolution (FCR)

  wherever possible
• Maintain high

  Customer Satisfaction (CSAT)

  scores
• Take ownership of customer issues and follow up when required
• Collaborate with internal teams to ensure seamless resolution

Required Skills & Qualifications

• Excellent communication skills (both verbal and written).
• Empathy and patience while dealing with customers.
• Good understanding of

  CSAT

  (Customer Satisfaction Survey) and

  FCR

  (First Call Resolution).
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to multitask and prioritize in a fast-paced environment.

• Previous experience in a contact Centre or customer service role is mandatory.

• Candidates must hold a

  Bachelor’s degree

  . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will

  not

  be considered.
• Must be

  flexible to work in UK/US shifts

  .

• Maximum CTC:

  Up to ₹6 LPA.

• Experience required:

  1 to 5 years.

Interview Mode:

Interested candidates can share their CV via Email: dchandrashek@allegisglobalsolutions.com

global brand