Contact Centre Representative

Dear Candidates,

Contact Centre Representative

Job Title: Contact Centre Representative

Department:

Location:

Shift:

Experience:

Interview Mode:

📌 Job Summary

Contact Centre Representative

🎯 Key Responsibilities

• Handle

  inbound and outbound calls

  professionally, empathetically, and efficiently.

• Resolve customer queries

  at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant

  products and services

  tailored to customer needs.
• Stay informed on the latest

  products, services, policies, and system updates

  .
• Escalate issues effectively while taking full

  ownership of the customer journey

  .
• Uphold company values and contribute to a

  diverse, inclusive, and team-oriented culture

  .

💡 Preferred Skills

• A calm, patient, and

  empathetic demeanor

  under pressure.
• Ability to work

  collaboratively within a team environment

  .
• Strong understanding of

  contact centre KPIs

  like CSAT, FCR, and call quality.
• A mindset focused on

  continuous learning and improvement

  .

🌍 Why Join Us?

• Be part of a

  global financial powerhouse

  that serves over 40 million customers in 63 countries.
• Work in a

  supportive and inclusive culture

  that champions career growth and internal mobility.
• Gain exposure to

  wealth and premier banking services

  , with opportunities to develop domain expertise.
• Enjoy a

  flexible working model

  and world-class employee benefits.
• Contribute to a workplace that

  celebrates diversity and empowers every voice

  .

✅Required Skills & Qualifications

• Excellent communication skills (both verbal and written).
• Empathy and patience while dealing with customers.
• Good understanding of

  CSAT

  (Customer Satisfaction Survey) and

  FCR

  (First Call Resolution).
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to multitask and prioritize in a fast-paced environment.

• Previous experience in a contact Centre or customer service role is mandatory.

• Candidates must hold a

  Bachelor’s degree

  . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will

  not

  be considered.
• Must be

  flexible to work in UK/US shifts

  .

• Maximum CTC:

  Up to ₹6 LPA.

• Experience required:

  1.5 to 7 years.

Interview Mode:

Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.

Email ID: dchandrashek@allegisglobalsolutions.com