Consultant Specialist

Hsbc

4 - 9 years

25 - 27 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

change management automation linux resourcing problem management incident management windows itil risk management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work collaboratively, on rotational shifts, to support planned changes and on-call requirement. Flexibility is required to provide out of hours support on rotation basis to support the services.
Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards
Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business
Proactively identify problem situations and resolve issues to give maximum customer satisfaction
Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues
Create and maintain procedures for Control-M Agent and Infrastructure tasks
Demonstrate efficiency in managing & delivering tasks independently
Demonstrate effective communication skills with key Stakeholders, both written and verbal.
Provide timely and accurate status updates on any issues or work requests
Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.

Requirements

Excellent knowledge and working experience as a Control-M Administrator (v9.x and above)
Working knowledge of Control-M Agent installation, upgradation and troubleshooting
Experience of troubleshooting Control-M Infrastructure issues in Control-M EM/Server, Control-M GUI, Database, Application Performance
Analyse and fix/remediate vulnerabilities across product
Good knowledge on Control-M modules installation and upgradation
Good Knowledge of Unix/Linux and Windows Operating Systems
Knowledge and exposure to IBM i Platform is Preferred
Knowledge of Unix scripting and able to create scripts in support of automation initiatives
Good Knowledge of Incident Management and Problem Management
Understanding of Change Management Practices within ITIL
Proficiency in English language speaking and writing skills
Proactive and attention to detail and ability to prioritize work
Ability to work with a sense of urgency in a multi-tasking environment
Ability to work independently and with minimal supervision

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