Consultant

Position:

Department:

Location:

Reports To:

Role Overview:

The Ticketing Consultant is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences.

Key Responsibilities:

• Ticket Booking & Issuance:

• Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Amadeus, Sabre, Galileo).
• Ensure compliance with airline policies and regulations during ticket issuance.

• Customer Assistance:

• Assist customers with flight inquiries, schedule changes, and cancellations.
• Provide travel recommendations, including flight options and cost-effective routes.

• Amendments & Refunds:

• Manage re issuance of tickets for date or flight changes.
• Process refunds as per airline policies.

• Coordination & Documentation:

• Maintain accurate records of transactions and correspondence with customers.
• Coordinate with airlines and travel partners for any escalations or special requirements.

• Problem Resolution:

• Handle customer complaints or issues promptly and professionally.
• Provide solutions for disrupted travel plans, such as delays or cancellations.

• Up selling & Cross-Selling:

• Promote ancillary services such as travel insurance, hotel bookings, and holiday packages.

Skills & Qualifications:

• Educational Background:

  Bachelor's degree in Travel & Tourism or related field (preferred).

• Experience:

  24 years of experience in ticketing or travel operations.

• Technical Skills:

• Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or equivalent).
• Familiarity with fare rules, taxes, and airline regulations.

• Soft Skills:

• Excellent communication and customer service skills.
• Attention to detail and the ability to multitask in a fast-paced environment.

Preferred Qualifications:

• IATA certification or diploma in travel and tourism.
• Knowledge of multiple languages, especially regional or international.

Key Attributes:

• Problem-solving skills and a customer-first approach.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills