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Consultant

2 - 5 years

7 - 11 Lacs

Bengaluru

Posted:6 hours ago| Platform: Naukri logo

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Skills Required

Performance tuning Managed services Linux LDAP RDBMS Active directory Packaging Windows Information management Oracle

Work Mode

Work from Office

Job Type

Full Time

Job Description

OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

YOUR IMPACT
The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

WHAT THE ROLE OFFERS
  • Troubleshoot and find resolutions/workarounds to incidents
  • Design, develop and test fixes for problems arising on top of customizations to OT products
  • Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
  • Work on performance tuning
  • Performing deployments and applying product patches. Perform Upgrades, Migrations.
  • Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3 rd party IaaS.
  • Work in shifts Morning, Regular, Afternoon and Night on rotation basis.

WHAT YOU NEED TO SUCCEED

Skill set required
2-5 years of experience supporting OpenText Captiva (Intelligent Capture) and including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.

Technical skills
  • Resource who has clear understanding of
    • Captiva architecture
    • Captiva Customizations
    • Captiva Administration
    • Captiva Capture Flow Development
    • Captiva various Modules
  • Should have technical knowledge on Captiva development process[eg Captiva Capture flow]
  • Operating Systems Linux and/or Windows.
  • Strong troubleshooting skills - Maintenance and support
  • Knowledge of code fixes and packaging releases
  • Directory Services Open-LDAP, Active Directory
  • Knowledge of patching and upgrade
  • Thorough knowledge of Captiva Administration and Configurations
  • Proficient in techniques for performance tuning and tuning RDBMS query performance
  • Database

    MSSQL

    ,

    Oracle

    (DML and routine maintenance tasks)
  • Excellent communication / presentation / verbal and written communication skills.

Definite Plus
  • Prior experience working in an ISO27001 certified work environment
  • ITIL Foundation certification

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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