Consultant - Dgtl. Trnf.

• This is Techno-functional Role with good experience in BPO / BPM Digital Transformation, Lean Six Sigma Methodology, Business Process Re-engineering, Data and Analytics, Intelligent Automation, and AI & NLP in a client-facing role.
• Experience with platform or marketplace companies, along with knowledge of the advertising sector, is preferred.
• Excellent data analysis skills are required.
• Proficient in Excel, Word, PowerPoint, and Minitab.
• Proven expertise in Change and Project Management, with a strong background in digital consulting and collaboration with cross-functional teams.
• Familiarity with Design Thinking methodologies, including Customer Journey Mapping, persona creation, co-creation facilitation, and rapid prototyping using tools like Mural.
• Strong experience in digital transformation embedded with Intelligent Automation, Analytics and emerging Technology
• Hands-on experience with Quality methodologies and techniques is necessary.
• The consultant will function as a change agent, responsible for driving quality deployment, transformation projects, and customer/business metric impact initiatives.
• Engage in and present findings during client/customer reviews and management meetings.
• Lead Continuous Improvement projects, initiating and promoting best practice sharing across the team.
• Foster a culture of data-driven decision-making and ensure adherence to WNS Tranformation Role Roadmap requirements.
• Assist in identifying and capturing new market opportunities through product development or strategic partnerships.
• Manage all aspects of projects, including identification, solution development, execution, and ensuring successful adherence to timelines and budgets.
• Negotiate and build relationships with internal and external partners, developing innovative business approaches.
• Create comprehensive business cases with recommendations on benefits, financial implications, risks, and long-term sustainability.
• Effectively manage complex change by collaborating and influencing stakeholders.

Preferred candidate profile

• Gradudate
• 10+ years of experience
• BPM/BPO experience is essential.