Configuration Management Specialist

Role Overview: You will be working as a Configuration Management Specialist at PTC, supporting their SaaS operations by delivering core Configuration Management services. Your main responsibilities will include CMDB Data Management, Operational Execution, and Cloud Process Support. Key Responsibilities: - CMDB Data Management: - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - Operational Execution: - Perform routine activities in accordance with Configuration Management policies and procedures. - Monitor and manage the Configuration Management incident queue; triage and resolve incidents as needed. - Collect, analyze, and report operational metrics. - Identify and report non-compliance issues. - Support audit activities as directed. - Proactively identify and recommend service improvement opportunities. - Cloud Process Support: - Execute regular monitoring and audit tasks to maintain CMDB integrity. - Test new functionality related to process modernization impacting the CMDB. - Contribute to requirements gathering and documentation. - Help improve and develop work instructions for Configuration Management processes. Qualifications Required: - Proficient in Microsoft Excel for data analysis and reporting. - Understanding of object-oriented and relational data models. - Familiarity with public cloud infrastructure concepts (Azure and/or AWS). - Basic knowledge of the ITIL framework, particularly Configuration Management principles. - Preferred: Experience with basic Linux command-line tools (e.g., SSH, Bash). Additional Company Details: PTC is a global team of nearly 7,000 individuals who are passionate about creating opportunities for team members to explore, learn, and grow. They celebrate the differences that make them who they are and the work they do possible. Life at PTC involves working with cutting-edge technologies alongside talented industry leaders to transform the world around you. If you share PTC's passion for problem-solving through innovation and are ready to explore your next career move with them, you will likely find the PTC experience rewarding.,