Configuration Management Specialist

Role Overview: Our world is transforming, and PTC is at the forefront of this change. Our software bridges the gap between the physical and digital realms, empowering companies to enhance their operations, develop superior products, and enable their workforce across all facets of their business. Key Responsibilities: - **CMDB Data Management** - Monitor key metrics to ensure CMDB data accuracy and completeness. - Analyze error logs and collaborate with cross-functional teams to resolve data issues. - Identify and correct inconsistencies in CMDB records. - **Operational Execution** - Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review records after deployments or major changes). - Monitor and manage the Configuration Management incident queue; triage and resolve incidents as needed. - Collect, analyze, and report operational metrics. - Identify and report non-compliance issues. - Support audit activities as directed. - Proactively identify and recommend service improvement opportunities. - **Cloud Process Support** - Execute regular monitoring and audit tasks to maintain CMDB integrity. - Test new functionality related to process modernization impacting the CMDB. - Contribute to requirements gathering and documentation. - Help improve and develop work instructions for Configuration Management processes. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. Additional Details: Life at PTC is not just about working with cutting-edge technologies to revolutionize the physical world. It's about embracing your uniqueness and collaborating with some of the industry's top talents to revolutionize the world around you. If you are passionate about problem-solving through innovation, you will likely find the PTC experience as captivating as we do. Are you prepared to embark on your next career journey with us ,