3261 Configuration Management Jobs - Page 33

Job Title: Senior Platform DevOps Engineer Location: Bangalore, India Employment Type: Full-time Working Style: Hybrid Experience:6+ years of releavant experience We are seeking a talented and experienced Senior Platform DevOps & Site Reliability Engineer to join our Strategic Technology Group (STG) in Bangalore STG is a core part of our technology organisation, supporting three main solution lines: Pricing, Capital, and Life This role will primarily focus on supporting all three products You ll be part of a high-impact team enabling the reliable, scalable, and secure delivery, working closely with global colleagues, as well as consultants and business development teams Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed What the day will look like DevOps & Platform Engineering Design, implement, and manage infrastructure using Terraform Deploy and manage applications on Azure, utilizing Azure DevOps for CI/CD pipelines Experience in creating Infrastructure AWS & Azure cloud Proven experience with Azure Kubernetes Service (AKS) and Azure Container Service (ACS) Develop and maintain automation scripts using PowerShell Implement and manage CI/CD deployment processes, including Azure DevOps Deploy Deploy and manage containerized applications using Docker and Kubernetes Provide support and troubleshooting for deployment and infrastructure issues Participate in Change Advisory Board (CAB) meetings to assess and approve changes Utilize configuration management tools such as DSC, Ansible, Puppet, or Salt Package and deploy software using Chocolatey Build and manage disk images using Packer (HashiCorp) Administer and optimize MS SQL databases Maintain general Windows/Linux sysadmin tasks, including AD, DNS, IIS, and user permissions Implement and manage web technologies, including load balancers, reverse proxies, and API management tools Manage DNS and security settings using Cloudflare Develop automation scripts and tools using Python Reduce operational toil through automation and standardized runbooks How this opportunity is different A chance to work on mission-critical platforms supporting global insurance and financial services clients Opportunity to collaborate with global teams and grow your skills in both DevOps and Site Reliability Engineering A forward-thinking technology culture with a focus on innovation, learning, and automation Skills and experience that will lead to success Deep experience with Microsoft Azure and Amazon Web Services (AWS) Experience with building CI/CD pipeline for Windows-based applications Fluent in Windows administrations Skilled in Terraform, PowerShell, and scripting languages (Python, Bash, etc ) Familiarity with configuration management tools (DSC, Ansible, Puppet, Salt) Understanding of software packaging and deployment using Chocolatey Experience with Packer for disk image management Solid understanding of MS SQL database administration General sysadmin experience with Windows/Linux environments Knowledge of web technologies and Cloudflare Experience with Python scripting Hands on experience with Docker and Kubernetes AWS, Azure & Terraform Certifications Desirable Skills: Experience with hybrid and multi-cloud deployments Experience writing complex Terraform & Powershell scripts Container and orchestration experience with Docker, Kubernetes, and AKS Exposure to GitOps practices and modern CI/CD toolchains like Azure DevOps Strong communication skills with the ability to collaborate across global teams Prior experience supporting complex enterprise platforms delivered to external clients Ability to thrive in a collaborative, fast-paced, and agile environment How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself We offer a variety of working style solutions for our colleagues as well Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential As a result, at Aon, you are more connected, more relevant, and more valued Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves Aon is proud to be an equal opportunity workplace Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status We are committed to providing equal employment opportunities and fostering an inclusive workplace If you require accommodations during the application or interview process, please let us know We will work with you to meet your needs and ensure a fair and equitable experience

Critical Skills to Possess: Strong Experience Azure Cloud Should have working knowledge on Kubernetes, Jenkins and Terraform Should have working knowledge on Packer and Flux tools Should have good exposure on Linux and Windows administration Strong knowledge on YAML scripts Should have good exposure on Helm Knowledge in setting up pipelines in Jenkins Manage CI/CD automation and knowledge on Bitbucket/Jenkins integration Interpersonal communications skills, to interface with customers, peers and management Preferred Qualifications: Bachelor’s degree in computer science or a related field (or equivalent work experience) Roles and Responsibilities Roles and Responsibilities: Design, implement, and maintain the organization's continuous integration and delivery (CI/CD) pipelines to automate software build, test, and deployment processes. Collaborate with development teams to understand their requirements and provide technical guidance on building scalable and reliable infrastructure. Develop and maintain infrastructure as code (IaC) using tools like Ansible, Puppet, or Terraform to enable automated provisioning and configuration management. Manage and monitor cloud-based infrastructure (such as AWS, Azure, or Google Cloud) to ensure high availability, scalability, and performance of applications. Implement and maintain monitoring and logging systems to proactively identify and resolve performance bottlenecks and security vulnerabilities. Troubleshoot issues related to application deployment, performance, and reliability, working closely with development and operations teams to ensure timely resolution. Implement and enforce security best practices for infrastructure and applications, including access control, data encryption, and vulnerability scanning.

Seeking a skilled Configura CET Developer to design, develop, and integrate custom extensions and solutions within the Configura CET Designer platform . The ideal candidate will have experience in API development , ERP/CRM integration , and working in Agile/Scrum environments . This role involves close collaboration with business and technical teams to deliver high-quality, scalable solutions for product configuration and business process automation. Key Responsibilities: Develop and maintain custom extensions and plugins using Configura CET Designer . Integrate CET solutions with ERP , CRM , and BPM systems via RESTful APIs . Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Participate in Agile project management activities including sprint planning, reviews, and retrospectives. Ensure seamless system integration and interface compatibility across platforms. Conduct unit testing, debugging, and performance optimization of CET modules. Document development processes, configurations, and user guides. Required Skills & Qualifications: Bachelors degree in Computer Science , Information Technology , or related field. 36 years of experience in software development , with at least 2 years in Configura CET Designer . Strong understanding of: API development and integration ERP/CRM systems (e.g., SAP, Salesforce, Microsoft Dynamics) Agile and Scrum methodologies Business process modeling (BPM) Proficiency in JavaScript , SQL , and other relevant programming/scripting languages. Experience with configuration management , system interfaces , and project documentation . Preferred Qualifications: Experience with furniture or interior design industry solutions. Familiarity with cloud platforms and DevOps practices . Certification in Agile project management or Configura CET is a plus.

Seeking a versatile and detail-oriented QA Automation & Web Systems Engineer with strong experience in test automation , web technologies , and agile project environments . The ideal candidate will be responsible for developing and executing automated test scripts, supporting web application development, and contributing to IT operations and infrastructure management. Key Responsibilities: Design and execute automated test scripts using Appium , JavaScript , and Python . Perform functional , performance , and technical testing of web applications. Collaborate with development and operations teams to support web application development , deployment , and configuration management . Use Atlassian Jira for agile project tracking and Git for source code versioning. Develop and maintain front-end components using HTML , CSS , and JavaScript . Write and maintain UNIX/Linux shell scripts , Perl , and Python scripts for automation and system tasks. Support system administration , server configuration , and infrastructure monitoring . Conduct data analysis and data processing to support QA and development efforts. Required Skills & Qualifications: Bachelors degree in Computer Science , Information Technology , or related field. 36 years of experience in software testing , automation , and web development . Proficiency in: Appium , Selenium , JavaScript , Python , Perl HTML , CSS , Git , Jira Linux/UNIX system administration and scripting Experience with agile project management tools and CI/CD pipelines . Strong understanding of IT operations , configuration management , and infrastructure administration . Preferred Qualifications: Experience with data science or data analytics tools. Familiarity with web performance testing and security testing . Exposure to cloud platforms and virtualized environments .

Are you passionate about improving business processes? Do you enjoy working with a diverse multinational team of engineering talents? Join our IT Support team This IT Engineering team provides 24x5 support for IT applications using the latest technology stack. Applications support internal business functions and Akamai customers, with collaboration across teams and business units. Partner with the best As a Systems Support Engineer, oversee support for cloud and on-premises applications. Collaborate with stakeholders and teams to understand IT needs. Troubleshoot issues, guide teams, and provide effective resolutions. As a Systems Support Engineer, you will be responsible for: Monitoring alerts proactively while providing infrastructure and application support to prevent incidents. Recording, prioritizing, and resolving incidents while managing service requests and communicating updates to users. Ensuring high-quality process execution, meeting SLAs/OLAs, and managing transitions from Engineering to Operations. Collaborating with engineering teams, performing configurations, maintenance, updating documentation, and providing rotational support coverage. Do what you love To be successful in this role you will: Have 2+ years of experience and a bachelors degree in computer science/Engineering or relevant fields. Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores Have experience providing technical solutions & support to Enterprise customers. Demonstrate expertise with technologies: Linux (required), Oracle SQL, Siebel. Utilize Configuration Management tools and scripting languages such as Python, shell, and others. Support large-scale distributed systems, align with business initiatives, guide engineers, and contribute technology insights. Work in a way that works for you Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

We are seeking a highly skilled Cloud Engineering Lead with expertise in Azure and DevOps(CICD), and secondary skills in Terraform, Python and Kubernetes to join our team. As a key member of our DevOps team, you will be responsible for designing, implementing, and maintaining the infrastructure and deployment pipelines for our cloud-based applications and services on the Azure platform. Your deep knowledge of Azure services will be instrumental in automating infrastructure provisioning, configuration management, and deployment processes to ensure scalability, reliability, and security of our cloud environments. What youll do : Assist in deploying, managing, and troubleshooting Azure resources, including virtual machines, networking, and storage. Manage Azure networking services such as private endpoints, load balancers, Application Gateway, and ExpressRoute to ensure secure and efficient connectivity. Configure and manage Azure services such as Database, Function APPs, Vnet, IAM, and ARM Template. Administer Azure governance features, including management groups, Azure Policy, and cost management. Create and manage Service Principals for secure access to Azure resources, and implement role-based access control (RBAC) policies Develop and maintain Kubernetes clusters on AZURE EKS for deploying and managing containerized applications, implementing best practices for cluster management, including scaling, upgrades, and security. Containerize applications using Docker to ensure consistency across development, testing, and production environments, developing and maintaining Dockerfiles and Docker Compose configurations for multi-container applications. Develop and maintain infrastructure as code (IaC) templates using Terraform to provision and manage AZURE resources. Implement best practices for modularization, reusability, and version control of Terraform configurations. Architect scalable, cost-effective, and resilient AZURE infrastructure solutions to support our applications and services. Design and implement CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or AZURE DevOps to automate build, test, and deployment processes. Implement security best practices and compliance standards (e.g., CIS benchmarks, GDPR, HIPAA) in AZURE environments. Stay updated on Azure services, features, and best practices, and provide recommendations for improving our Azure infrastructure. Optimize AZURE infrastructure for cost efficiency by rightsizing resources, implementing auto-scaling, and leveraging AZURE cost management tools. Monitor AZURE usage and spending, identify cost-saving opportunities, and implement cost optimization strategies. Act as an escalation point for critical issues, conduct root cause analyses and maintain SOPs and documentation for efficient incident response and knowledge sharing. Provide training, mentorship, and technical guidance to junior team members, fostering a culture of continuous learning within the team. What youll bring : Bachelors degree in computer science, Engineering, or related field. 6+ years of experience of working as a DevOps Engineer with a focus on AZURE cloud platform. Strong proficiency in Kubernetes and secondary skills in Terraform for infrastructure provisioning and management. In-depth knowledge of AZURE services and their configuration, including Database, Function APPs, Vnet, IAM, and ARM Template. Experience with CI/CD pipelines and tools like Jenkins, GitLab CI/CD, or AZURE DevOps. Familiarity with containerization technologies such as Docker. Solid understanding of networking concepts, security principles, and best practices in AZURE environments. Excellent problem-solving and troubleshooting skills with the ability to debug complex issues in cloud infrastructure. Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment. Comfortable working in rotational shifts Ability to quickly learn new platforms, languages, tools, and techniques as needed to meet project requirements. Self-motivated and directed, with strong attention to detail. Certification on Terraform / AZURE certified is a plus.

Cloud Administrator (AWS Operations) JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Pune, India India Enterprise IT - 22705 about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Cloud Administrator / AWS We seek a professional IT administrator to join our Pune, India office. This role is responsible for deploying and administering acloud-based computing platformwithin ZS. What Youll Do? ? Participate inAWS deployment, configuration and optimization to provide a cloud-based platform to address business problems across multiple client engagements; Leverage information from requirements-gathering phase and utilize past experience to implement a flexible and scalable solution; Collaborate with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions; Operatescalable, highly available, and fault tolerant systems on AWS; Controlthe flow of data to and from AWS; Use appropriateAWS operational best practices; Configureand understandVPC network and associated nuances for AWS infrastructure; Configureand understandAWS IAM policies; Configuresecured AWS infrastructure; User and access management for different AWS services. What Youll Bring? ? Bachelor's Degree in CS, IT or EE 1-2 years of experience in AWS Administration, Application deployment and configuration management Good knowledge of AWS services (EC2,S3,IAM,VPC,Lambda,EMR,CloudFront,Elastic Load Balancer etc.) Basic knowledge of CI/CD tools like JetBrains TeamCity, SVN,BitBucket etc. Good knowledge of Windows and Linux operating system administration. Basic knowledge of RDBMS and database technologies like SQL server, PostgreSQL. Basic knowledge of web server software like IIS or Apache Tomcat Experience in any scripting knowledge like PowerShell, Python, Bash/Shell scripting Knowledge of DevOps methodology Strong verbal, written and team presentation communication skills Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At

Description: We’re looking for a seasoned DevOps Engineer who thrives in a fast-paced, highly collaborative environment and can help us scale and optimize our infrastructure. You’ll play a critical role in building robust CI/CD pipelines, automating cloud operations, and ensuring high availability across our services. If you’re AWS certified, hands-on with Chef, and passionate about modern DevOps practices, we want to hear from you. Requirements: • 8–12 years of hands-on DevOps/Infrastructure Engineering experience. • Proven expertise in Chef for configuration management. • AWS Certified Solutions Architect – Associate or Professional (Required). • Strong scripting skills in Python, Shell, YAML, or Unix scripting. • In-depth experience with Terraform for infrastructure as code (IAC). • Docker and Kubernetes production-grade implementation experience. • Deep understanding of CI/CD processes in microservices environments. • Solid knowledge of monitoring and logging frameworks (e.g., ELK, Prometheus). Job Responsibilities: • Design and implement scalable CI/CD pipelines using modern DevOps tools and microservices architecture. • Automate infrastructure provisioning and configuration using Terraform, Chef, and CloudFormation (if applicable). • Work closely with development teams to streamline build, test, and deployment processes. • Manage and monitor infrastructure using tools like ELK Stack, Prometheus, Grafana, and New Relic. • Maintain and scale Docker/Kubernetes environments for high-availability applications. • Support cloud-native architectures with Lambda, Step Functions, and DynamoDB. • Ensure secure, compliant, and efficient cloud operations within AWS. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

What is a Senior Engineer-Active Directory responsible for? We seek a Senior Engineer to lead the design, implementation, and support of Microsoft Active Directory (AD), AD backup and recovery, Entra (Azure AD), DNS, and Azure application registration services. The candidate will ensure secure, scalable identity and access management (IAM) and network services, collaborating with cross-functional teams to enhance efficiency and security. Infrastructure Engineers analyze, design, install, configure, and modify IT infrastructure solutions. They plan capacity improvements, work on complex problems requiring evaluation of multiple factors, and exercise independent judgment within defined policies. They lead or provide expertise to project teams, participate in process improvements, and collaborate with other engineers, operations, development staff, and vendors. They also develop and maintain documentation for infrastructure planning, operational use, and support. What are the ongoing responsibilities of Senior Engineer-Infrastructure? As part of the Platform engineering team, we are looking for a highly skilled and experienced Senior Engineer to lead the design, implementation, and maintenance of enterprise-level Microsoft Active Directory, Microsoft Entra (Azure AD), and DNS solutions. The ideal candidate will have extensive expertise in managing identity, access in complex IT environments. This role involves collaborating with cross-functional teams to ensure secure, scalable, and highly available directory and DNS services, driving innovation, and adhering to industry best practices. The Infrastructure Engineer provides broad technical expertise and solutions focused on delivering high-quality services. Our services scale globally, are highly available, and resilient with a focus on business continuity. The role works closely with application development, DevOps, and CloudOps to design, engineer, and operate systems while establishing guidelines that align infrastructure with enterprise architecture standards and advance towards a self-serviceable environment. Collaboration with application development groups to understand their information and data needs is essential, along with partnering with DevOps, Architecture, Application Development, Testing, and Operations, as well as Cloud Architecture and Engineering teams, to enable solutions while promoting reliability engineering principles through self-service and automation. Key Responsibilities: Strong ownership, and collaboration demonstrated through communication Experience in designing, managing, and scaling systems in public, private, or hybrid cloud environment Ability to design, author, and release code, provide coding guidance/review and create documentation Acute drive to automate manual operations and to improve through iteration Architect, deploy, and maintain Microsoft Active Directory environments, including multi-domain and multi-forest configurations. Manage and troubleshoot Active Directory replication, OU structures, trusts, schema extensions, and Group Policies. Perform upgrades, patch management, and health checks for AD infrastructure. Implement and maintain AD replication and disaster recovery strategies. Perform routine AD backup validation and testing for disaster scenarios. Ensure swift recovery and business continuity in case of AD failures or data corruption. Design and manage hybrid identity environments, integrating on-premises AD with Azure AD. Configure and manage identity services, including Conditional Access, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). Ensure seamless integration of Microsoft Entra ID with SaaS, IaaS, and PaaS services. Develop policies for identity lifecycle management and role-based access control (RBAC). Manage and configure Azure AD application registrations and enterprise applications. Define API permissions, certificates, and secrets for app integrations. Troubleshoot application registration issues and optimize integration processes. Administer and troubleshoot enterprise DNS environments, including internal and external DNS configurations. Optimize DNS zones, records, and replication strategies to ensure high availability and performance. Design and implement backup and disaster recovery strategies for Active Directory. Perform root cause analysis and remediation of AD and DNS-related issues. Excellent troubleshooting and problem-solving skills with desire to fix things, lead by example Experience with scale testing, disaster recovery, and capacity planning What ideal qualifications, skills & experience would help someone to be successful? Bachelors and/or masters degree in computer science, Computer Engineering, or related technical discipline Minimum 10 years of experience in IT, with at least 5 years specializing in Active Directory and DNS. Deep knowledge of Microsoft Active Directory, including, replication, authentication protocols (Kerberos, LDAP and NTLM), and trust relationships. Experience in securing and optimizing large-scale directory environments. Hands-on experience with Microsoft Entra (Azure AD) and hybrid identity solutions. Expertise in DNS administration and troubleshooting, including BIND and Microsoft DNS. Hands-on experience with Azure AD application registrations, OAuth, OpenID Connect, and API integrations. Proficiency in scripting languages (e.g., PowerShell) for automation and configuration management. Familiarity with related technologies such as DHCP, PKI, and NTP. Excellent written and verbal communication skills with users, management, technical and non-technical teams Demonstrated experience and expertise influencing to business decision-makers by reinforcing the value of solutions Ability to quickly learn new and existing technologies with strong problem-solving skills Work Shift Timings - 2:00 PM - 11:00 PM IST Experience our welcoming culture and reach your professional and personal potential!

Job Purpose and Impact The Professional, Application Development job maintains, integrates and implements software applications within the organization. With limited supervision, this job performs moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Sets up and maintains application configurations to meet user and business requirements while developing and recommending improvements to standard and moderately complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Keeps an open channel of communication with users and responds to standard and moderately complex application support requests and needs. APPLICATION SUPPORT: Conducts advanced and complex application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Works with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Reviews, analyzes and prioritizes incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates contracts.. Qualifications Minimum requirement of 5 years of relevant work experience. Overall 7 years of experience. Working experience in Salesforce Sales/Service/Marketing Cloud; Salesforce certifications will be added advantage. Working knowledge in Salesforce coding language - Alex, Visual Force, Lightning, and salesforce configuration Experience in ITSM process management (Incident / Service Request / Change / Problem management etc.) Experience in stakeholder management.

Role Overview: Understand the product/module requirement and come up with required test plans and scripts for automated testing. Interaction with design teams and working towards resolving bugs, ensuring that the product meets the quality and usability expectations About the role : Understand the product/module requirement and come up with required test plans and scripts for automated testing. Interaction with design teams and working towards resolving bugs, ensuring that the product meets the quality and usability expectations Reviewing product documentation and providing feedback Compliance with latest testing methodologies to deliver additional functionality with improved quality Drive the usability and management aspects with customer requirements in mind Participating in Design Reviews and Code Inspections Hands-on authoring of test cases and test code combined with test execution Responsible for designing and developing automated tools or frameworks for highly optimized and effective test coverage. Ensure testability in product features and measure code coverage data regularly Utilize innovative test technologies to develop products testing strategy Perform debugging and troubleshooting in a variety of local and remote testing environments as well as in the field as required. About you : At least 6+ years of experience in product testing and development, including experience of code review / bug analysis, development of test tools, designing test cases and contribution to effective test planning. A proven track record of shipping high quality, scalable software Should have debugging experience, and excellent problem solving skills. Demonstrated ability to work effectively both within a team and cross-group to drive identification andresolution ofissues to ship under tight deadlines along with being able to drive features into the product. Must be highly motivated with a strong passion for and commitment to software quality Competencies / Skill sets required for the role: Good understanding of Quality Process/Test Lifecycle and defect lifecycle Good understanding of the overall development process including but not limited to Agile/SCRUM. Knowledge & hands-on Angular, Python/Shell/Perl scripting experience Knowledge of bug tracking systems like Bugzilla, JIRA etc. Understanding & hands-on experience of at least one of configuration management tools such as Git, SVN, Perforce, ClearCase Knowledge of RESTful architecture & usage of REST API is highly desirable. Understanding of Cloud Computing, Virtualization & experience with AWS/Azure is strongly preferred Experience of using Test Management Tools such as TestRail, X-Ray etc. Good communication skills and ability to work well with others Self-motivated high energy person with attention to details Ability to work with various stakeholders and resolve issues independently

As a Concierto (SaaS Platform) Presales Cloud Solution Architect with 8+ years of experience, you will play a crucial role in developing a compelling technical solution that closely aligns with the desired outcomes of our customers. Your responsibilities will include designing technical solutions for AWS-centric solutions, leveraging IaaS, PaaS, and SaaS capabilities following industry best practices and standards. You will be tasked with creating technical and commercial presentations, Statements of Work (SOWs), and proposals based on Requests for Information (RFI) and Requests for Proposals (RFP). It will be essential for you to comprehend the business objectives and goals of clients and align our company's solutions with their end-to-end architectural framework. Your expertise will be instrumental in analyzing architecture pain points to identify optimal and cost-effective technical solutions. You will need to have experience with multi-tier systems and service design for large enterprises and be well-versed in Cloud Transformation, Cloud Migration, and Application Modernization projects with Enterprise clients across diverse cloud environments. The role will require your proficiency in AWS Micro Services, Containerization, Kubernetes Services, Serverless Architecture, Migration, and DevOps. You should also possess knowledge of DevOps concepts and be able to design release pipelines for infrastructure and applications using AWS native services and other tools. Your collaborative skills will be put to the test as you support the entire Sales team in achieving their targets and services. You should be a creative and analytical thinker with strong interpersonal and communication abilities. A solid background in alliance experience with AWS cloud, excellent presentation skills, and a proactive approach in understanding customer needs are essential for success in this role. Additionally, you should be willing to travel to customer locations for meetings, workshops, and whiteboard sessions. Your capacity to work independently with minimal guidance, provide technical and non-technical support to multiple users, and stay updated with emerging technologies will be crucial. Ideally, you will have 10-15 years of experience in technical pre-sales and solutions, with a focus on AWS cloud Management services. Moreover, a background of 10+ years in infrastructure architecture managed services and 7+ years in Presales will be advantageous. Your ability to deliver high-quality technical solutions while meeting the highest standards will be instrumental in driving consistent business performance.,

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a team-oriented environment. We are seeking a Head of Service Management to join our team. As the Asset and Configuration Management Analyst reporting to the Head of Asset and Configuration, you will oversee the Asset and Configuration Management processes, ensuring adherence to internal and external audit requirements. Your role involves collaborating with the Head of Asset and Configuration to implement and uphold Asset and Configuration Management standards, governance, and controls across various technologies and acquisitions using a unified ITSM platform and the Apex Global operational framework. Building and managing stakeholder relationships, streamlining processes, and spearheading continuous improvement initiatives are key aspects of this role. **Primary Responsibilities:** - Maintain an updated and validated database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. - Employ a continuous improvement approach to identify and track company assets, CIs, and dependencies within the Configuration Management Database (CMDB). - Collaborate with key stakeholders, internal teams, and external vendors to introduce and retire assets during changes, releases, upgrades, new technology deployments, and acquisitions. - Assist the Head of Asset and Configuration in overseeing the Data Governance Framework and monitoring the quality of CMDB updates, integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. - Establish and manage relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. - Work closely with IT teams to resolve configuration and asset management-related issues. - Generate and analyze reports to identify trends and areas for improvement. - Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. - Monitor and enforce compliance with configuration and asset management policies and procedures, offering guidance and support to other IT teams. - Support the process owner and process manager in creating principles, processes, and procedures. - Assist in defining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes, and relationships. - Propose scope for service asset and configuration management and conduct configuration audits. **Requirements:** - Demonstrated experience in asset and configuration management utilizing the ServiceNow platform, with expertise in ServiceNow Discovery, Graph Connectors, and Multisource CMDB. - Accreditation in Asset and Configuration Management discipline (ITAM, CAMP, CITAM, or equivalent). - Strong attention to detail, proficiency in data processing, and the ability to operate effectively within a complex global organizational setup. - Exceptional organizational and productivity skills, with the capacity to engage with managers, staff, and stakeholders across the organization. - Proficiency in ITSM tools such as ServiceNow. - Extensive experience and in-depth understanding of Cloud technologies, Physical and Virtual Infrastructure. - Excellent verbal and written communication skills for effective presentations and interactions.,

At Capgemini Engineering, the world leader in engineering services, a global team of engineers, scientists, and architects come together to assist the world's most innovative companies in realizing their potential. From autonomous cars to life-saving robots, digital and software technology experts at Capgemini Engineering provide unique R&D and engineering services across various industries. Joining this team means embarking on a career full of opportunities where you can truly make a difference, and where each day brings new challenges and experiences. You should have experience working with Teamcenter Unified/Teamcenter Engineering in client-server architecture, encompassing 2-tier and 4-tier environments across various infrastructure components such as Teamcenter server, Active Workspace Client (AWC), Rich client, Thin client (Web), and different CAD Integrations. Your responsibilities will include installation and maintenance tasks on both pre-Production and Production servers. Additionally, expertise in designing BOM, EBOM, MBOM, and BOP for businesses using Teamcenter and integrated applications is essential. You should also possess experience with ITAR Security requirements related to System environment access in pre-production and Production environments. Handling major Teamcenter upgrade projects and utilizing DevOps pipelines for deployment and maintenance are key aspects of this role. The primary skills required involve defining and developing technical architecture for the company's PLM system, creating and implementing PLM System architecture, and coordinating with various teams for successful deployment and issue resolution. Moreover, your role will involve collaborating with Developers, Database Team, hardware support team, network team, and Linux teams to ensure smooth functioning of applications and services. You will be responsible for collecting Detailed Design Requirements, preparing technical and functional specification documents, investigating and troubleshooting problems, and collaborating with business units and team members to provide appropriate solutions. Furthermore, collaborating with other architects and key users to realize requirements, providing support for existing applications, and ensuring timely delivery of solutions will be part of your responsibilities. Capgemini is a global business and technology transformation partner, with a diverse group of 340,000 team members in over 50 countries. As a trusted organization with over 55 years of heritage, Capgemini helps clients unlock the value of technology across their business needs, delivering end-to-end services and solutions with a focus on AI, cloud, and data capabilities. By leveraging its industry expertise and partner ecosystem, Capgemini aims to accelerate the transition to a digital and sustainable world, creating tangible impact for enterprises and society.,

As a Configuration Manager at our development and engineering project team, you will play a critical role in maintaining configuration control over software and system components. Your responsibilities will include developing and implementing configuration management processes, policies, and tools to ensure the integrity, security, and traceability of all configuration items (CIs) throughout the project lifecycle. You will be tasked with planning and maintaining a configuration management (CM) plan for the project, outlining procedures to control CIs. It will be your responsibility to oversee version control of all software artifacts, ensuring correct versions are used across different environments. You will define and establish baselines for code, documentation, and hardware components, ensuring traceability from development to production. Managing change requests, conducting configuration audits, and collaborating with various teams to synchronize configuration changes will also be part of your role. To excel in this position, you should have 3-5+ years of experience as a Configuration Manager in software development, engineering, or DevOps environments. Proficiency in version control systems, CI/CD tools, and configuration management tools is essential. Strong knowledge of change control processes, attention to detail, effective communication skills, and problem-solving abilities are key requirements. Familiarity with DevOps principles will be beneficial for this role. Your contribution as a Configuration Manager will be crucial in ensuring the successful implementation of configuration management practices within our project. If you are detail-oriented, possess strong organizational and communication skills, and have a passion for maintaining configuration integrity, we would like to hear from you. Join us in our mission to streamline configuration management processes and drive project success.,

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. You will apply a continuous improvement approach to identify and track company assets, CIs, and their dependencies within the Configuration Management Database (CMDB). Collaborating with key stakeholders, internal teams, and external vendors, you will facilitate the introduction and retirement of assets through various changes, releases, upgrades, deployments, and acquisitions. Furthermore, you will support the Head of Asset and Configuration in managing the Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establishing and maintaining relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM will also be part of your role. You will work closely with IT teams to identify and resolve issues related to configuration and asset management, generate and analyze reports to identify trends and areas for improvement, and implement and maintain best practices for configuration and asset management. Monitoring and enforcing compliance with configuration and asset management policies and procedures, along with providing guidance and support to other IT teams on related issues, will also be essential. Key requirements for this role include proven experience in asset and configuration management using the ServiceNow platform, focusing on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. Possessing ITAM, CAMP, CITAM, or other accreditations in the Asset and Configuration Management discipline is crucial. Strong attention to detail, the ability to process data, and work in a complex global organizational environment are essential. Additionally, you should have experience with ITSM tools like ServiceNow, knowledge of Cloud technologies, Physical and Virtual Infrastructure, and excellent verbal and written communication skills.,

You should have a minimum of 4+ years of experience in IT service management, focusing on Configuration management. Possessing ITIL Foundation or Intermediate or Expert certification would be an added advantage. Your responsibilities will include managing Configuration Management and CMDB administration, preferably within a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies. Familiarity with data quality management principles and practices is essential. A strong grasp of ITIL processes and best practices is required. Excellent analytical and problem-solving skills are a must. You should also have strong communication and collaboration abilities to effectively work with cross-functional teams. Being organized and possessing good reporting and documentation skills are crucial. Adaptability to a fast-paced, collaborative team environment is necessary. Attention to detail and a dedication to delivering high-quality results with continuous improvement is expected. Having experience in SIAM would be a definite advantage.,

NTT DATA is looking for an ITIL Account Service Operations Sr Analyst to join the team in Bangalore, Karnataka (IN-KA), India. As a Sr Analyst, you will be responsible for overseeing, facilitating, and administering ITIL based service support and technical account management on a 24x7 basis. Your role will involve coordinating incident ownership and client account management, as well as managing service delivery processes such as incident management, problem management, request management, change management, service level management, and configuration management. You will be expected to handle resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. We are dedicated to helping clients innovate, optimize, and transform for long-term success. As a part of the NTT Group, we invest over $3.6 billion each year in R&D to support organizations and society in moving confidently and sustainably into the digital future. If you are an exceptional, innovative, and passionate individual looking to be part of an inclusive and forward-thinking organization, apply now to join our team and be a part of our diverse global network. Visit us at us.nttdata.com to learn more about our services and commitment to helping clients succeed.,

As a Configuration Specialist-2 at our Bengaluru location, you will be responsible for engaging with strategic projects to ensure Configuration Management and deliver required functionality within project timelines. This client-facing role involves relationship management, brand management, and escalation handling skills. Your key responsibilities will include leading and managing Loyalty Program Configurations related to points programs, tiered programs, loyalty programs, and partnered programs to ensure they meet client specifications. You will expertly analyze and interpret Business Requirements Documents (BRDs) and collaborate closely with project managers and clients to gather detailed requirements for configuration tasks. Additionally, you will lead testing and validation of configurations, understand complex APIs, manage the go-live process, identify process optimization opportunities, provide mentorship to junior team members, and maintain comprehensive documentation of configurations. To excel in this role, you should have extensive experience in managing complex configurations, a basic understanding of API concepts, strong experience with BRDs, exceptional communication skills, problem-solving abilities, attention to detail, leadership skills, testing expertise, and a Bachelor's degree in Computer Science/BE/B.Tech or a related field. Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred. You will work with tools like All Capillary Products, Postman, MS Excel, MS Word, and MS Powerpoint to execute your responsibilities effectively. Please note, Capillary Technologies does not extend unsolicited employment offers or charge prospective employees with fees. We are committed to an inclusive recruitment process and equality of opportunity for all job applicants.,

Job Title Software Technologist I/II - Test Automation Engineer Job Description Job Responsibilities: Performs the role of a test automation specialist Provide technical guidance, review support to the automation team. Support & train test engineers on automation Formulate the automation test strategy for a product/subsystem Participates in Review of automation deliverables Handle the estimation, planning , resource identification and risk management activities related to test automation Use/Propose to team on suitable test automation approach Automation test case development, review, execution, reporting and traceability Ownership of completeness of all automation test documents Manages technical communication within team and partners/stakeholders Participates in automation improvement initiatives to enhance productivity Look for the opportunities of test automation in the assigned areas. Drive the automation work within the team & aim to achieve committed automation coverage Ownership of Test automation for the scope of work responsible Mentor the junior testers on automation as Subject Matter Expert (SME). Provide status update to management on overall automation progress Acts as the technical coach for a team or domain, being recognized and approached by team members for expertise and guidance, ensures consistent application of best practices and high standards across projects. Sets quality goals and development practices with the team, driving continuous improvement and excellence in software development through rigorous standards and methodologies. Conducts and participates in code reviews, providing constructive feedback to peers and ensuring adherence to coding standards and best practices to maintain code quality. Stays current with emerging technologies and industry trends, incorporating new tools and methodologies to improve development processes and product quality. Collaborates with cross-functional teams, including product managers, designers, and QA engineers, to define, design, and ship new features, ensuring alignment with project goals and user needs. Resolves a wide range of moderate complexity requests in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions. Minimum required Education: Bachelors Degree in Computer Science, Software Engineering, Information Technology OR Vocational Education in Information Technology or equivalent. Minimum required Experience: 10+ years of experience on test discipline, test strategy, test automation Very strong Programming skills (preferably C#) is a must. Good experience on automation tools, scripting languages is required Strong work Experience with BDD, Gherkin, Specflow, Visual Studio, N unit framework and API testing is a must. Strong experience in application life cycle management tools like ALM/PTC/TFS used for Verification activities Good understanding of the defect management procedures and tools. Good understanding of configuration management & related tools is required. Expertise in development, testing and debugging skills is a must Minimum required Certification: N/A Preferred Education: Masters Degree in Information Technology, Computer Science, Software Engineering or equivalent. Preferred Experience: Hands on Experience with automation framework development is preferred Experience in healthcare industry is preferred Expertise in automation test strategy, test design skills and able to guide the team on these. Good understanding/experience in SAFe way of working. Showcasing knowledge on performance, reliability and load testing through automation. Preferred Certification: N/A Preferred Skills: Technical Documentation Software Test Automation Agile Methodology Software Development Life Cycle (SDLC) Business Acumen Continuous Improvement Version Control System Quality Specifications Software Design Code Reviews Programming Languages Debugging API Design API Integration Test Driven Development (TDD) How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company s facilities. Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business . Discover our rich and exciting history . Learn more about our purpose . If you re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist. In this role, you will be: Able to manage team and guide on critical and priority issues. Aware of OLA/SLAs and able to define and agree with Business. Able to manage Releases and disaster recovery drills Experience with Confluence and JIRA Boards Installation Knowledge Plan and maintain upgrades, patches, and hot fixes for Qlik, Ensures proper scheduling via Nprinting Configure and administer Qlik Sense sites using Qlik Management Console (QMC) Define and activate tagging rules/Logging rules Publish, reload, duplicate, import, or delete Qlik apps, Manage tasks and triggers for Qlik sites Control access, tokens, and permissions for users, Control content security based on security rules Manage data connections and extensions to select and load data, Synchronize content and users of Qlik sites Troubleshoot issues regarding access, data visualizations, display issues, streams, and performance Install and configure the development, test, UAT and production environments on various platforms Knowledge of LDAP authentication methods and Experience with implementing SSL within Qlik. creating User groups and roles to manage security in Qlik and Access Rights of the Reports for the end users. Monitor the Qlik environment and check the usage/performance of the environment, reports, etc. Requirements Expert in Windows, Linux, or Cloud admin with good Communication and Interpretation Skills. Have understanding in QlikSense. Strong knowledge of infra automation and configuration, management tools like terraform, Ansible, Jenkins. Knowledge of Cloud SDK & StackDriver, Automates Build and Deploy Jobs, Maintains and Administrate GitHub account. Monitor requests and key metrics for cloud resources, Customize the user experience: Provisioning rules and UI policies. Troubleshoot and resolve operating system, application, and networking issues in a complex and highly-regulated multi-region multi-cloud environment. Formulate detailed network, storage, and compute design specifications for stable and secure computing operations in a dynamic cloud/On-prem. Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of network, storage, and compute technologies. Strong hold on Devops pipeline. GCP/AWS skills preferred Bachelor s degree (in science, computers, information technology or engineering)

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist. In this role, you will be: Able to manage team and guide on critical and priority issues. Aware of OLA/SLAs and able to define and agree with Business. Able to manage Releases and disaster recovery drills Experience with Confluence and JIRA Boards Installation Knowledge Plan and maintain upgrades, patches, and hot fixes for Qlik, Ensures proper scheduling via Nprinting Configure and administer Qlik Sense sites using Qlik Management Console (QMC) Define and activate tagging rules/Logging rules Publish, reload, duplicate, import, or delete Qlik apps, Manage tasks and triggers for Qlik sites Control access, tokens, and permissions for users, Control content security based on security rules Manage data connections and extensions to select and load data, Synchronize content and users of Qlik sites Troubleshoot issues regarding access, data visualizations, display issues, streams, and performance Install and configure the development, test, UAT and production environments on various platforms Knowledge of LDAP authentication methods and Experience with implementing SSL within Qlik. creating User groups and roles to manage security in Qlik and Access Rights of the Reports for the end users. Monitor the Qlik environment and check the usage/performance of the environment, reports, etc. Requirements Expert in Windows, Linux, or Cloud admin with good Communication and Interpretation Skills. Have understanding in QlikSense. Strong knowledge of infra automation and configuration, management tools like terraform, Ansible, Jenkins. Knowledge of Cloud SDK & StackDriver, Automates Build and Deploy Jobs, Maintains and Administrate GitHub account. Monitor requests and key metrics for cloud resources, Customize the user experience: Provisioning rules and UI policies. Troubleshoot and resolve operating system, application, and networking issues in a complex and highly-regulated multi-region multi-cloud environment. Formulate detailed network, storage, and compute design specifications for stable and secure computing operations in a dynamic cloud/On-prem. Make recommendations for improvements to security, scalability, manageability, and performance across a wide variety of network, storage, and compute technologies. Strong hold on Devops pipeline. GCP/AWS skills preferred Bachelor s degree (in science, computers, information technology or engineering)

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Specialist IS Bus Sys Analyst - Configuration Management What you will do Let s do this. Let s change the world. In this vital role you will collaborate with infrastructure teams, application owners, platform engineers, and service management leaders to ensure the CMDB and IT asset data is accurate, complete, and aligned to enterprise standards. A key focus will be on identifying process and data quality improvements, defining user stories, enhancing automation capabilities, and ensuring continuous alignment with compliance, audit, and operational excellence goals. Serve as the Product Owner for Configuration and Asset Management processes within the ServiceNow platform. Collaborate with platform engineers, discovery owners, and business service owners to maintain and improve the quality, completeness, and accuracy of CMDB data. Define process documentation, configuration models, and CI relationships to support visibility and traceability across the IT ecosystem. Identify and prioritize enhancements to the CMDB, including automated discovery, integrations, reconciliation rules, and reporting dashboards. Develop user stories and process requirements to guide system enhancements in collaboration with ServiceNow administrators and developers. Support compliance and audit efforts by ensuring process controls and documentation meet regulatory and internal governance standards. Monitor key data quality indicators (DQIs), configuration item lifecycle status, and related KPIs; provide insights for continuous improvement. Support training, communication, and onboarding related to CMDB and ITAM process adoption. Partner with ITSM process owners (e. g. , Change, Incident, Problem) to align configuration data usage and dependencies. Act as a subject matter expert and advocate for best practices in configuration and asset management processes. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Specialist IS Business Systems Analyst to serve as the Product and Process Owner for Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform. This individual contributor role is responsible for the ongoing development, governance, and optimization of these ITIL-aligned processes and their supporting technologies. Basic Qualifications & Skills: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years of experience in Computer Science, IT or related field Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices. ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow. Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy. Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements. Preferred Qualifications & Skills: Discovery & Integration Knowledge: Familiarity with ServiceNow Discovery and integrations with third-party data sources for CMDB enrichment. Audit & Compliance Awareness: Experience supporting regulatory and internal audits with documented processes, controls, and evidence. Visualization & Reporting: Ability to build or define dashboards and reports to track CI health, relationships, lifecycle, and DQIs. Cross-Process Collaboration: Understanding of how configuration data supports other ITSM processes (e. g. , Change, Incident, Problem) and service modeling. Professional Certifications: ITIL v3/4 Foundation Certification (mandatory) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, with a solid focus on accuracy and completeness in data entry, validation, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across diverse, cross-functional teams, influencing without direct authority when needed. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues, including resolving data inconsistencies and driving process improvements. Initiative & Accountability: Highly self-motivated and proactive self-starter who works independently, handles priorities, and demonstrates strong ownership and follow-through on tasks and initiatives. Collaboration & Teamwork: Works effectively within global, multi-functional teams, actively supporting colleagues and contributing constructively to shared goals and process integrity. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, evolving systems, and customer expectations, while ensuring high-quality outcomes. Time & Task Management: Handles multiple concurrent responsibilities efficiently, balancing priorities to consistently meet deadlines and deliver quality results. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps stakeholder and end-user needs central when evaluating, designing, or enhancing processes and tools, with a focus on usability, integrity, and value. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager - Asset & Configuration Management What you will do Let s do this. Let s change the world. In this vital role, you will shape and drive the strategic roadmap for Amgen s Configuration Management Database (CMDB), IT Asset Management (ITAM), and related IT Service Management (ITSM) processes within the ServiceNow platform. The Senior Manager will partner with multi-functional IS and business customers, service owners, handled service providers, and platform teams to ensure robust governance, audit readiness, and continuous improvement in service delivery and process maturity. Lead the strategy, execution, and governance of Asset & Configuration Management and supporting ITIL processes (including Incident, Problem, Change, and Release) using ServiceNow. Define and maintain service level agreements (SLAs), performance metrics, and governance controls to ensure operational compliance and business value. Collaborate with business and IS service owners, ESM platform teams, and Global Business Services (GBS) to drive alignment, efficiency, and maturity of service management processes. Guide the creation of user stories and requirements to enhance ServiceNow capabilities, reporting, and automation across CMDB, ITAM, and related modules. Ensure audit and regulatory compliance for ITIL processes, collaborating with Compliance and Quality teams as needed. Lead a distributed team of analysts and process owners, overseeing hiring, coaching, performance, and capability development. Act as an escalation point for complex process and service issues, driving swift resolution and process optimization. Leverage analytics tools (ServiceNow Performance Analytics, Tableau, Spotfire) to track and improve critical metrics and process health. Promote innovation by identifying and implementing best practices from industry networks and benchmarking. Influence leadership across technical and non-technical domains to embed ITIL excellence into the culture. Facilitate communication across matrixed teams and varying levels of technical expertise. Represent the function in customer and audit meetings, ensuring service alignment with strategic goals What we expect of you We are all different, yet we all use our unique contributions to serve patients. Amgen is seeking a Senior Manager - Asset & Configuration Management to lead the enterprise-wide ITIL-based execution and governance of Asset and Configuration Management processes. The ideal candidate will bring deep expertise in ITIL processes, strong technical acumen in the ServiceNow platform, and a collaborative, leadership-driven approach to enhancing service operations across a global enterprise. This role also includes handling and mentoring an impactful team of process owners and analysts to ensure compliance, clarity, and operational excellence. Basic Qualifications & Skills: Doctorate degree / Masters degree / Bachelors degree and 12 to 17 years of experience in Computer Science, IT or related field ITIL Process Leadership & Governance: Extensive experience leading enterprise-level implementation and governance of ITIL-aligned processes, including Incident, Problem, Change, and Release Management. ServiceNow CMDB & Asset Management Expertise: Advanced knowledge of ServiceNow CMDB, IT Asset Management modules, and discovery tools, ensuring data accuracy, lifecycle visibility, and operational excellence. Cross-Functional Collaboration: Confirmed ability to build strategic partnerships across IS, business, compliance, and vendor teams to drive alignment, accountability, and shared success. Analytics-Driven Performance Optimization: Strong proficiency in using platforms like ServiceNow Performance Analytics, Tableau, or Spotfire to track critical metrics, service health, and process maturity. Team Leadership & Development: Demonstrated success leading global, diverse teams with a focus on coaching, upskilling, and creating a high-performance culture in matrixed environments. Preferred Qualifications & Skills: Audit & Compliance Readiness: Familiarity with regulated industry standards and the ability to implement ITIL processes that support audit-readiness, compliance, and internal control requirements. Platform Innovation & Automation: Experience enhancing ServiceNow capabilities through user story creation, workflow automation, and continuous platform enhancements aligned to business needs. Process Maturity Strategy: Ability to identify, prioritize, and lead continuous improvement initiatives that enhance the effectiveness and value of service management processes. Executive Communication & Influence: Comfortable navigating and presenting to senior leadership, translating complex service issues into actionable business insights. Global Service Integration: Experience collaborating with global teams and service providers to ensure seamless integration of processes across geographies and functions. Professional Certifications: ITIL v3/4 Foundation Certification ( mandatory ) ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred) Certified Service Asset and Configuration Manager (CSAM) (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Leadership & People Development: Excellent leadership and team management skills, with a track record of fostering hard-working teams and mentoring talent. Strategic Change & Transformation: Strong transformation and organizational change experience, with the ability to guide organizations through evolving technology landscapes and process maturity initiatives. Collaboration & Communication: Exceptional collaboration and communication skills, including strong verbal and written abilities, public speaking, and executive-level presentation capabilities. Initiative & Execution: High degree of initiative and self-motivation; adept at handling multiple priorities and driving outcomes in complex, fast-paced environments. Teamwork & Global Engagement: Team-oriented attitude with a focus on shared goals; experienced in working effectively with global, virtual, and multi-functional teams. Analytical Thinking: Excellent analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement practical solutions quickly. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

ITAO is the custodian of the application and is responsible to apply and enable during Life-Cycle of the application the IT policies and procedures with specific consideration to IT management and Information Security. The ITAO ensures a clear separation of the responsibility within the project, aimed at achieving a safe and secure running of the application and compliance to regulations, policies and standards. ITAO is responsible for application documentation, application infrastructure reliability and compliance, and is usually the IT SPOC for audit initiatives. . Your key responsibilities Strategy & Architecture Enterprise IT governance: Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues. Cloud Security & Governance : Migration on Cloud from on-prem setup end to end with ensuring application/infrastructure and Data Security Information security: Communicates information security risks and issues to business managers and others. Performs basic risk assessments for small information systems. Contributes to vulnerability assessments. Applies and maintains specific security controls as required by organisational policy and local risk assessments. Investigates suspected attacks. Responds to security breaches in line with security policy and records the incidents and action taken. Information content publishing: Understands technical publication concepts, tools and methods and the way in which these are used. Uses agreed procedures to publish content. Obtains and analyses usage data and presents it effectively. Understands, and applies principles of usability and accessibility to published information. Specialist advice: Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations. Recognises and identifies the boundaries of their own specialist knowledge. Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation. Knowledge management: Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Reports on progress of knowledge management activities. Configures and develops knowledge management systems and standards. Supports changes to work practices to support capture and use of knowledge. Business risk management: Investigates and reports on hazards and potential risk events within a specific function or business area. Continuity management: Implements and contributes to the development of a continuity management plan. Coordinates the assessment of risks to the availability, integrity and confidentiality of systems that support critical business processes. Coordinates the planning, designing, and testing of maintenance procedures and contingency plans. Data management: Assists in providing accessibility, retrievability, security and protection of data in an ethical manner. Methods and tools: Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools. Change and Transformation Requirements definition and management: Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly-defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorised requests for changes to base-lined requirements, in line with change management policy. Delivery and operation Availability management: Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures. Service acceptance: Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes. Configuration management: Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction. Asset management: Applies tools, techniques and processes to create and maintain an accurate asset register. Produces reports and analysis to support asset management activities and aid decision making. Change management: Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities, reviews the effectiveness of change implementation, and suggests improvement to organisational procedures governing change management. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change. Security administration: Investigates minor security breaches in accordance with established procedures. Assists users in defining their access rights and privileges. Performs non-standard security administration tasks and resolves security administration issues. Application support: Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Problem management: Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Incident management: Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Skills and quality Quality assurance: Contributes to the collection of evidence and the conduct of formal audits or reviews of activities, processes, data, products or services. Examines records for evidence that appropriate testing and other quality control activities have taken place and determines compliance with organisational directives, standards and procedures. Identifies non-compliances, non-conformances and abnormal occurrences. Conformance review: Collects and collates evidence as part of a formally conducted and planned review of activities, processes, products or services. Examines records as part of specified testing strategies for evidence of compliance with management directives, or the identification of abnormal occurrences. Digital forensics: Contributes to digital forensic investigations. Processes and analyses evidence in line with policy, standards and guidelines and supports production of forensics findings and reports. Relationships and engagement Relationship management: Identifies the communications and relationship needs of stakeholder groups. Translates communications/stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. Facilitates business decision-making processes. Captures and disseminates technical and business information. Experience/Exposure Autonomy: Works under general direction. Uses discretion in identifying and responding to complex issues and assignments. Receives specific direction, accepts guidance and has work reviewed at agreed milestones. Determines when issues should be escalated to a higher level. Influence : Interacts with and influences colleagues. Has working level contact with customers, suppliers and partners. May supervise others or make decisions whichimpactthe work assigned to individuals or phases of projects. Understands and collaborates on the analysis of user/customer needs and represents this in their work. Complexity: Performs a range of work, sometimes complex and non-routine, in a variety of environments. Applies methodical approach to issue definition and resolution. Knowledge: Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of knowledge. Has an appreciation of the wider business context. Takes action to develop own knowledge. Business skills: Demonstrates effective communication skills. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures. Contributes fully to the work of teams. Appreciates how own role relates to other roles and to the business of the employer or client. Demonstrates an analytical and systematic approach to issue resolution. Takes the initiative in identifying and negotiating appropriate personal development opportunities. Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work. Cloud Migration and Understanding: Basic Knowledge on IaaS/PaaS/SaaS and migration from different environments to Cloud Your skills and experience Experience 6 to 9 years IT Service Management, IT Governance or IT Project Management background. Excellent communication and presentation skills, highly organized and disciplined. Experienced in working with multiple stakeholders. Ability to create and naturally maintain good business relationships with all stakeholders. Comfortable working in VUCA (Volatility Uncertainty Complexity Ambiguity) and highly dynamic environments. ITAO will typically have a rather limited technical hands on involvement. A high-level understanding on the products/technologies below is welcomed: Databases: mainly Oracle Application/web servers (like J2EE based, especially JBoss, Tomcat, WebLogic Server, Apache) Management of security certificates. Unix servers very basic administration Microservices and SOA Communication and encryption protocols (mainly HTTP(S), SSL) Networking (firewalls, load balancers, etc) High Availability Architecture. Reasonable understanding and relevant experience in Agile-Scrum delivery and main tools (Jira & Confluence); 4-5 years of work experience in IT; 2-3 years project management or application owner experience. Preferable skills: Experience working with distributed development teams; Experience in finance products Experience on Google Cloud Security and Management