Compute L1

Job Description

Job Description : 2+ years of Experience in Compute Hardware troubleshooting. (L1) Install, administer, and maintain hardware infrastructure. Diagnose and correct system issues, whether these be issues with correct operation or performance. Monitor compute hardware and elevate to L2 or L3 level. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait. Technical Skills: Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows) Familiarity with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy Experience with Cisco Hardware (UCS series, UCS Manager). Experience in server hardware and troubleshooting. Experience managing multi node clustered setup. Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager Knowledge of Server profile and fault tolerance. Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Familiarity with the Server Storage connectivity basics. Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution. Experience in Incident/Change/Problem management and Root Cause Analysis. Business Skills : Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPEs vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit “Customer First and Customer Last Attitude” consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its solutions.