Compliance Program Manager

Job Description

Work with certification technical leadership to coordinate all external (third party) audit logistics. Lead and manage the full audit life cycle across service and certification teams for all audit related activities and deliverables. Work with Product Management to secure audit project scope and objectives, involving all relevant stakeholders including pre and post audit assertions for Service Focals and GMs. Managing and track audit engagements and key milestone activities to completion. (ExamplesEngagement Letter, Rep Letter, FIN171 coordination, Service Focal(s) and GM Assertions, etc.) Manage and coordinate onsite and virtual audit logistics (rooms, time frames, etc.) and establish appropriate communication channels via SLACK, email and Webex. Create and maintain internal BOX links for assigned compliance programs covering scope, governance and all other project documentation. Schedule and drive appropriate meeting cadence required to achieve and maintain for a successful internal/external third-party audit. Work directly with Certifications team on risk management issues in IPWC to minimize project risksidentify, track, mitigate, and resolve risks and issues. Document and track Qualifying/Non-Qualifying auditor findings (Exceptions) reporting potential or confirmed audit impacting issues to Senior Certifications management while ensuring all RCA’s and corrective actions are documented. Prepare and present senior leadership and Certifications management level project charts and weekly status reporting via Confluence dashboard. Conduct Lessons Learned by collaborating with Certifications and service teams to build and implement program continuous improvements. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Project ManagementBenefit from holding a PMP certification. Security and ComplianceProficient in IBM Cloud security and compliance. Regulatory ControlsWell-versed in SOC2, NIST, and PCI standards. Communication Skills: Exceptional communicator with the ability to engage effectively with executives. Language ProficiencyFluent in written and spoken English. Microsoft Tools ExpertiseHighly skilled in PowerPoint, Excel, and Teams. Time ManagementEfficiently managing time to meet deadlines and ensure timely project completion. Risk ManagementIdentifying, assessing, and mitigating risks to ensure project success. Stakeholder ManagementEngaging with stakeholders to understand their needs and expectations, and effectively communicating project progress. Problem-SolvingAnalyzing issues that arise during a project and finding effective solutions.