Complaint Head

Greeting From Himalayan solar Ltd !!!

We are hiring for Complaint Head
Location Sec 20 PanchkulaMale OnlyAge upto 38kSalary- upto 30kExperience OnlyPreferred Local Candidates

CRM Head/ T L

Key Responsibilities:

Develop and implement an effective complaint-handling policy and process across the organization.

Manage and oversee end-to-end resolution of customer complaints in a fair, transparent, and timely manner.

Ensure compliance with regulatory and industry standards related to complaint management.

Monitor complaint trends, analyze root causes, and recommend process or service improvements.

Collaborate with cross-functional teams (Sales, Operations, Service, Legal, Compliance, etc.) to resolve systemic issues.

Prepare regular reports for senior management, highlighting key issues, risks, and improvement areas.

Lead, train, and manage the complaints handling team to ensure high standards of service and responsiveness.

Act as an escalation point for high-priority or complex complaints.

Develop communication strategies to keep customers informed during the complaint resolution process.

Implement customer feedback mechanisms to measure satisfaction and prevent recurrence of issues.

Regards
HR Manger7087017942

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person