Community Associate

Job Description

*About Us: Clayworks is a dynamic and innovative player in the commercial real estatecumhospitality sector, committed to delivering unparalleled experiences to our clients. Witha focus on creating exceptional spaces and providing top notch service, we are seekinga community manager to join our team. This role presents an exciting opportunityfor individuals with a passion for sales, a keen interest in real estate and hospitality, andexcellent communication skills. *Role Overview: ClayWorks is seeking a Community Associate for it who will be an accomplished peoplemanager and community enabler. They will play a significant role in developingandmaintaining solid relationships with clients, their retention and service delivery qualitymanagement. The Community Associate should possess excellent interpersonal communication skills and be comfortable interacting with clients. Location: Bengaluru, India *Work Mode: On-site/ Work from Office *Job Type: Full- time *Roles & Responsibilities: • Will act as a community builder of all the workspaces of Clayworks • Manage Clayworks Branch • To ensure client contractual deliverable such as Customer Satisfaction, Averageresponse time, internal quality, are complied with. Value addition to the clients. • To anchor the client relationship initiative in the facility by regular client feedbackmeetings and to record and analyze the outcome in getting TeamQAto handleclient concerns and suggestions constructively. • Involved in programs of PRM, Feedback meetings and involved in achievingahigh degree of consistency in Quality Assurance to the patrons. • Proactively cross-sell other Clayworks products and solutions. • Monitor market and competitor activities and provide relevant reports andinformation (MIS) to the management. • Play an active role in all Sales / Operational strategies that are decidedbymanagement. • Control costs and be actively involved in facility upkeep and maintenance withappointed vendors and staff. • Centre Operations Duties will involve front office management, supervisingHousekeeping and Pantry staff. Maintain stocks and indent for Housekeepingand Pantry consumables. Provide stock reports to management regularly. • Coordinate finance and sales on invoicing, collections, receivables, MISoncenter profitability, occupancy status, exit notices, etc. Administrative tasksof compiling vendor invoices, payables ensure fixed and variables aremet without slip-ups • Follow SOP for operational consistency. Regularly review checklists for varioustasks, review housekeeping and pantry performance • To implement stringent quality checks and assessments to maintain customer satisfaction as well as meet client's deliverables • Plan and execute client engagement events and work on inviting thirdpartyorganizers to hold events at our locations. * Qualifications and Experience: Graduate or Postgraduate with at least 1 2 years of experience in Operations and Community Management at a Co-working space or Hotel or equivalent. This role requires a proactive and results oriented individual who can drive revenuegrowth through strategic business development efforts.