Community Ambassador

What this job involves:

Reporting to: Employee Services Lead.

This position is responsible to provide outstanding Occupant Experience in the Workplace.

We are seeking a charismatic and empathetic individual who can seamlessly blend community-building initiatives with operational efficiency. The ideal candidate will have a strong background in creating engaging workplace environments, excellent communication skills, and the ability to foster a sense of belonging across the campus in Bangalore.

The role acts as the point of contact for the clients Global Real Estate & Facilities (GRF) client team regarding Workplace activities and supports initiatives by driving consistent implementation and delivery.

What your day-to-day will look like:

The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

• Client/Stakeholder Management
  • Act as an owner of the space across all services provided.
  • Deliver excellent customer service to meet on-site clients expectations.
  • Support colleagues to ensure they have an exceptional customer experience from pre-arrival, on arrival and departure.
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
  • Evaluate service response time and analyse occupants service request trends and suggestions.
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
  • Be a primary point of contact for people who are seeking information, service related to soft service/hard service, & assist in timely manner.

• Know the residents of the floor, build connects and collect feedback from the employees.
• Daily floor walks, proactively engaging with client colleagues looking for opportunities to help and reinforce right Work behaviors. Logging observations and any work orders via the app.
• Deliver building induction/refresher training to all colleagues to ensure they get most of the workplace during their visit. An excellent opportunity to get to know them and for them to get to know you!
• Be receptive to feedback, share it and action it.
• Be empowered to make decisions, guide behaviour, and escalate issues.

• Be aware of all important on-floor meetings & events and set-up the space in advance to make sure it runs smoothly.
• Ensure conference room set-ups, manage meeting room conflicts and enforces/ encourages meeting room etiquette.
• Submit helpdesk ticket for issues identified and ensure tickets are being followed up by the relevant team.
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs.

• Site Operations Management
  • Manage Office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.
  • Support programmes to increase Employee engagement, higher Return to office ratio.
  • Work with facility teams and maintain the cleanliness, safety, lighting, AC, and overall appearance of the assigned area.

Required Skills and Experience:

Minimum 3-5 years experience in relevant role.

Interpersonal skills with a strong client focus. Experience in creating and implementing community engagement programs in corporate environments.

Prior experience in customer service or client-facing roles Background in event planning and execution Knowledge of workplace wellness and employee experience best practices

Familiarity with corporate real estate and facilities management principles Track record of successfully managing stakeholder relationships Experience in gathering and analysing occupant feedback data.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Understanding of basic data analysis and visualization techniques