Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Job title: Community Ambassador
Reporting to: Employee Services Lead.
This position is responsible to provide outstanding Occupant Experience in the Workplace.
We are seeking a charismatic and empathetic individual who can seamlessly blend community-building initiatives with operational efficiency. The ideal candidate will have a strong background in creating engaging workplace environments, excellent communication skills, and the ability to foster a sense of belonging across the campus in Bangalore.
The role acts as the point of contact for the clients Global Real Estate & Facilities (“GRF”) client team regarding Workplace activities and supports initiatives by driving consistent implementation and delivery.
What your day-to-day will look like:
The Workplace Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Client/Stakeholder ManagementAct as an owner of the space across all services provided.
Deliver excellent customer service to meet on-site client’s expectations.
Support colleagues to ensure they have an exceptional customer experience from pre-arrival, on arrival and departure.
Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
Evaluate service response time and analyse occupants’ service request trends and suggestions.
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Be a primary point of contact for people who are seeking information, service related to soft service/hard service, & assist in timely manner.
Know the residents of the floor, build connects and collect feedback from the employees.
Daily floor walks, proactively engaging with client colleagues looking for opportunities to help and reinforce right Work behaviors. Logging observations and any work orders via the app.
Deliver building induction/refresher training to all colleagues to ensure they get most of the workplace during their visit. An excellent opportunity to get to know them and for them to get to know you!
Be receptive to feedback, share it and action it.
Be empowered to make decisions, guide behaviour, and escalate issues.
Be aware of all important on-floor meetings & events and set-up the space in advance to make sure it runs smoothly.
Ensure conference room set-ups, manage meeting room conflicts and enforces/ encourages meeting room etiquette.
Submit helpdesk ticket for issues identified and ensure tickets are being followed up by the relevant team.
Assist with any other duties as assigned by the reporting Manager for any operational or business needs.
Site Operations ManagementManage Office etiquette and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.
Support programmes to increase Employee engagement, higher Return to office ratio.
Work with facility teams and maintain the cleanliness, safety, lighting, AC, and overall appearance of the assigned area.
Required Skills and Experience:
Minimum 3-5 years’ experience in relevant role.
Interpersonal skills with a strong client focus. Experience in creating and implementing community engagement programs in corporate environments. Prior experience in customer service or client-facing roles Background in event planning and execution Knowledge of workplace wellness and employee experience best practices Familiarity with corporate real estate and facilities management principles Track record of successfully managing stakeholder relationships Experience in gathering and analysing occupant feedback data. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Understanding of basic data analysis and visualization techniques
Location:
On Site- Bangalore.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
